December 2023 by Manjula Meda
I had two winter boots fixed end of last Winter in late Feb before I moth balled them. I opened them this winter and have not used them more than couple of times when both of them came apart exactly where they had been repaired. I went in to the shop and was explaining this to Sam, who kindly said she would fix it again for a slightly lower price. Miguel who overheard our conversation started to tell me that it is only my word that I have used ita few times and he could not as a company they could not take what customers said. I said, that is fine, but as a customer I know what has happened and am dissatisfied with the quality of work last time. He started to then raise his voice and repeatedly told me that he would not take my word. I had to say to him, that this is fine but behaving like this also means that you will be loosing customers. Other people had started to queue up by now and it was quite embarrassing on how he was speaking to me.I just left with the token the lady gave me who told me return in an hour. When I did, only Miguel was there, he did not even look up from what he was doing and just said, your boots are not ready yet. Come back and try in half an hour. It was appalling how he talked to me again. I just went away. I got call in about 20 minutes to say that my boots were ready. Sam was alone this time. She was very apologetic for what had happened. If it was not for this very kind lady I would have given zero or 1 star here and never ever think of going back to Timpson.
September 2023 by Mike Bradley
I needed two extra holes punched in my son's belt, so went to Timpson, where the very helpful man did it straight away. When i went to pay he refused, saying it was free of charge as it had only taken him 2 minutes. Very pleasantly surprised, and I know where I'll being going for shoe repairs in the future!
August 2023 by raja aoun
the really best at their service corner the one of best show maker i really appreciate you work 002242 woking
July 2023 by Medi
Top service!! I am really pleased with my experience. Took a pair of trainers to fix there. Usually trainers are a bit of a challenge to fix. But John had a look and told me right away that he could fix them and that they should be ready in 1 hour. Collected them, and now they?re as good as new.
June 2023 by TheDanzilla7
Served by a really nice young man earlier. Replaced our watch battery and explained the process perfectly. Fantastic service. Visited on 17/06/2023.
March 2023 by Dee Bek
Least helpful person - staff have clearly changed - not as willing / skilled as they used to be
October 2022 by Brian Wan
Thank you Neil for helping me with the key cut. Amazing customer service
July 2021 by Paul Stead
Iphone 6 plus screen repair at Timpson's £70, Istore opposite £186. Timpson's staff know what they can do and do it well, Istore project that they can do everything but staff average age is 18 and they are useless
July 2021 by Rehan Ansari
Went back 4x to fix a key that they copied but wouldn?t work. Gave up in end filed it myself and it worked. Awful company.
May 2019 by Aiden Mills
Leon is always helpful & polite
April 2019 by Raza Chaudhry
Luke, Ian and Leon plus their guys have always been superb from my experience. I've got to them for various shoe and glove related problem and they've always been very reliable, trustworthy and sincere with me, every single time, no exceptions. Thank you - I appreciate it! Raza =)
January 2019 by Anna K.
I had a watch engraved as an engagement present for my fiancé (which he loved) and the guys did an amazing job! That claddagh pattern is unbelievable! Superb quality and very timely. The two guys were very pleasant and helpful. In the future I'll be using them for any other services I might require, such as shoe repairs and key cutting.
December 2018 by Nigel D
A very polite gentleman working behind the watch repair counter served me in the Peacocks outlet. Unfortunately the shoe repairman wasn't available today, but the gentleman behind the watch repair counter was very helpful and referred me to their other Timpson outlet in Wolsey Place mall if I needed my shoes repairing same-day. So I went there to get my shoes repaired...
June 2018 by M Bryant
Helpful and quick. I went in with quite an odd repair, the guy helped me in under a minute and no charge. I'll be back if I need keys/shoes done .
March 2018 by Farhad Ahmed
My key was snapped I had no other spare key I went to them with the snapped key and they replaced it within few minutes and it was their exact match to the door which opened and the service is really good friendly
