December 2023 by Surrey hub
I went in there with the intention of buying some perfumes. But the two girls were not that interested in serving customers. I asked about products and was laughed at and given the the wrong price. I asked if the was anything cheaper than the large box she priced up she said no who?s next. I pointed to the smaller box but again ignored the two girls were not helpful and rude. I will spend my money elsewhere and won?t be going back to this store again!
September 2023 by Pierre Imarni
They are useless
May 2023 by Sammieleigh Samuels-Mohamed
The service was good and the person who served me was extremely helpful.
April 2023 by Andzela Cleugh
Warm welcome and excellent customer service!I came to buy a perfume as a present. Was greeted by this lovely lady Jina who picked a perfect perfume for my mother in law within seconds. She gave a few good options, but the first one she showed was exactly what I was after. Thank you! 5 stars service!
November 2022 by Edward M. Jones
'Gift wrapping'.. paper and a 10p bag advertising the shop that goods were purchased from.. The Fragrance Shop. Woking.. Cost? £1.50... If you fail to give or cannot give an email address you CANNOT receive a receipt .. Next stop for me.. trading standards..
June 2022 by Mark Dawson
Went for a present for my daughter's birthday, the staff were very helpful.
February 2022 by mummy Khan
The staff need to learn some basic training on talking to customers.
September 2021 by Joe Snell
The lady that served me was very helpful and knowledgeable. Prices are always competitive and they have what I want in stock.
January 2020 by dheeraj acharya
Nice place with lots of varities
September 2019 by Bogdan Macreanu
Bad experience.
April 2019 by Parham Rad
I went to buy perfume few days ago, a member of staff was wearing a cap (this company has very relaxed dress code policy apparently) and other member of staff were chatting while I waited few minutes to be served! eventually I gave up and I went to Boots and made my purchase! Not surprise why so many big companies going to Administration! They got get basic right first...CUSTOMER SERVICE
January 2019 by Phil Aldred
Wife loves this shop but get it cheaper online
January 2019 by Urs
Great members of staff, reasonable prices, good products
July 2018 by Andrew Minor
The person serving me was very knowledgeable about the products they had in stock. She was happy to advise me and offered many sample cards of aftershave. I listed a few of the scents I'd tried in the past and she worked with that to find one I really liked. There was even a free sample of shower gel to go with it, which was nice.
All in all, a great shopping experience.
March 2017 by Nelson Silva
Good fragrances at a very nice price
