March 2024 by ren
Might aswell close all together with the opening times only being 2 hours, completely useless.
March 2024 by Grace Goodwin
they never deliver to the reception of our building. when i collect from the delivery office they say 'it's not safe' - which is fair enough. however, i put very specific delivery instructions for one of my packages and said deliver it to reception please, and even gave them the code to our parcel cupboard. they ignored it and took it back to the delivery office. every other courier will deliver it to reception, besides royal mail, and it is a pain in the arse to try and get to the post office between it's 2 hour opening times in the morning. just deliver it where we bloody ask you to - i even clicked the box where i took full responsibility of it should it get lost. it's not fair that people who live in houses are able to put a safe place, but when we do because we live in a flat, they totally ignore our wishes.
February 2024 by VC's 00 Railway
I often drop pre paid parcels directly at the sorting office. No queue and less busy than the post office.Great service, helpful counter staffRecommended
February 2024 by Andrew Murray
Royal Mail Parcel driver just drove up, read house name and then dumped a tracked parcel for a house with an entirely different name with an entirely different street name (at least a mile away) on my doorstep. He knew full well. It even said to leave in enclosed porch which I don?t have.
January 2024 by Reda EK
Another delivery service dropped my package on the street, in front of the wrong building. A gentlement from the post office picked it up and delivered it to my front door. Just wanted to say thank you!
January 2024 by Scarlett Jackman
Not very helpful at all, had proof of paid customs charge but told I couldn't collect because my ID had a different address on but was told I'd be able to collect it on Tuesday with the same ID? Was also told I can't collect because customs fee was paid online and when I explained you can because I had done it before, suddenly changed his mind and said you can collect it another day. Ridiculous, the tracking and payment proof for the parcel should be enough.
December 2023 by fiona wall
Had no post for 2 weeks been going on for months waited for post today as was told there is definitely going to be post today got 7 letters for a totally different address ?
November 2023 by P Cliff
Clearly times are bad. How are working people supposed to pick up their parcels once delivery has failed??????
October 2023 by o s
Very poorly managed delivery office. Have had a redirection in place, and a number of times on many different occasions have had the wrong mail re directed to me (the new occupiers) have flagged this up a number of time and has still continued to happen. Very disappointing.
September 2023 by Phil Diamond
rarely open - phone never answered - hopeless
August 2023 by Alex Holiday
I noticed they have reduced there opening hours, they should do us a favour and close all together
July 2023 by Michael Ward
A once great company that now cares more for the shareholders than it does the public
June 2023 by Richard Jenkins
I tend to find the staff here very helpful. Yes - they do not have authority to override any RM rules (e.g. collection without a red card) but they cant be helped by that.Frustration though is the opening hours of the customer collection point. The constant changing and flip-flop between useful (as was) and unhelpful hours (as now!) are really frustrating and really dent the usefulness of this place.
June 2023 by Danny Isaac
Always quick and efficient service.
September 2022 by Natalie D
I pick up lots of parcels from here and receive very helpful service. The man working there goes beyond expectations providing information. Very happy. Thank you
