July 2025 by helen naughton
Today I bought a parasol and base from the Woking store and asked for it to be delivered. I wish to praise the person who served me, Julie, she was so helpful and I left the store happy that my purchases would be delivered in the time stated.
Thank you, Helen Naughton
April 2025 by Mark Lacey
Robert Dyas staff working part time today obviously.
Thought opening hours were 11am.
April 2025 by Anthony Fanelli
When I walked in the shop I could hear a member of staff called Paul, saying that president trump should be taken out the last thing as a consumer I want to hear is a member of staff insisting murder, and when I've asked to speak to the manager to complain about this he informed to this cancer patient I have to much time on my hands and told me to leave once I had spoken to the manager, I left the store and Paul decided to call security on me
January 2025 by Phill Quantrell
If I could zero, I would!
Awful service! Bought something that clearly wasn?t fit for purpose. Took it back for a refund, then the woman at the counter promptly told me they need the original card! My partner had just given birth was the original card holder two days ago! When I told them this, suddenly an exchange was offered. Then when exchange for items £1.40 less than the original value, it then becomes another problem even when I say give it to charity! Honestly, I can see why this store has such shocking reviews on google! I?m actually surprised at such a big company having staff acting in this way considering we had just had a child and zero compassion was shown for the situation. It wasn?t even a particularly high value item either! Total amount of £14.99! Honestly, what an absolute travesty of retail outlet! Shocking service, and I will name Julie who was the original person with the attitude who served me.
January 2025 by Claire Corbett
Just returned back to live here. This store is still brilliant. Offers excellent customer service and good value for money. Thank you!
August 2024 by John
I am NOT AT ALL impressed by Robert Dyas Woking. They have bright Yellow "£7.99" on an multi socket lead and YET they charge £8.99. I was told that "only with Loyalty card do u get £7.99. WELL ROBERT DYAS *AM I MEANT TO GUESS THAT ? * A bit of a con job really and did not leave good vibes for me. Will shop elsewhere. It is the PRINCIPLE not the £1.
May 2024 by Bhavin Desai
I had a good experience regarding the purchase of a Wilkinson Sword Pruning Saw and Holster. The staff explained that this would be quicker and more efficient than the folding type. I also purchased a twin pack of Bypass Pruner and Anvil Pruner. The staff asked if I wanted to get the Robert Dyas card. I agreed and got a discount on the total purchase.
January 2024 by Haque Sazal
They closed their front door 10 min before. When I go from the back door the supervisors behavior was so rude. Before that I bought a bulb/light they told me it will be white but it was yellow. I?m very disappointed they didn?t allow me to exchange.
December 2023 by Robert
Waited for 5 mins on queue. Gave up as only one checkout and taking ages on previous customer....
October 2023 by Caroline Knight
Shocking experience in the Woking store with the supervisor Lewis
August 2023 by Sophie Lee
Great range of products. Friendly staff.
June 2023 by U Adair
Known as a gossip shop !!
December 2022 by C Corbett
Always amazing, staff are just so friendly and helpful. Always go in for house stuff. Good prices. Much better quality than the cheap shops, support this place it?s great!
July 2022 by Katy
I visited on Monday and two of the staff members went bove and beyond to help me.I was so impressed with their help and would like to thank their patience and persistence.Great staff members
September 2021 by Joe Dilena
Excellent Customer Service!I needed to send a doc urgently via DHL.Matt (store manager if I recall correctly) was super efficient, helpful and knowledgeable.Fantastic - Thank you.Joe
