March 2024 by Katie Ashton
This branch is shocking ... the place is an absolute tip, never enough counters open and the staff are miserable, rude and unhelpful.I was returning an Amazon parcel with a code I'd been sent the day before. They wouldn't accept it as they said Amazon won't accept them despite it coming from them. I stood my ground and refused to leave the counter until they helped as I made a special journey to go there.They knew exactly what to do but were just too lazy to help!This could be a great Post Office if you had the right people running it!
March 2024 by ren
Takes 30 minutes to queue, absolute joke. Manager should hire more counter employees, only about 2-3 working there.
February 2024 by Urs
NO CUSTOMER SERVICE, NO STAFF TO SERVE AND WAIT 30-40MIN, NO SHAME...Ps. Staff just standing at the letters & posting does NOT HELP and makes it even more frustrating seeing that and waiting for so long...
January 2024 by Patricia Leeson
There are never enough people on the desk to help. They aren't very friendly and it's very inefficient. They want you to use the computerised system which is very limited and limiting. Much prefer other branches even if I have to queue for longer. They are just much nicer and more helpful. But sometimes this one is the only option. ?
January 2024 by R C
takes far too long to be served , Not enough staff and the ones that are there are slow and clearly don't care.
January 2024 by trevor staples
Useless non existent service,l am waiting for 14 items all listed as posted on eBay since January 1st have not received one of them yet .
December 2023 by Pierre Imarni
Very slow, and has no commercial sense. At peak, why do you only have one person working?
December 2023 by Charlotte Geen
I think every post office I've ever been too is useless. This one is no different. 1 week before Christmas and there was 2 people working. Ridiculous. Queues are crazy and the place is a mess.In all fairness, the 2 staff that were working were very efficient- they deserve a raise. But they also need about 5 more people helping them.
December 2023 by Mr. G.
I would give zero stars if possible!On Saturday, 25/09/2023, this Post Office branch in Woking closed early from midday onwards, without any notice or notes left on the counter. This left many customers, like myself, wondering, waiting, frustrated.We only found out, when asking for help from the WHSmith staff, who informed us the Post Office staff went home early!-----Update! ( 02/12/2023 )The same thing happened again!On this Saturday, this Post Office branch once again decided to "stop serving customers" from 12:40 onwards and "close" at 1pm. WHY BOTHER !
December 2023 by Amy Wilebore
Not even worth one star to be honest. Queuing for over 45 minutes before being served. Staff wondering around rather than serving customers. Very poor slow service. I think the staff there need to retire.
November 2023 by James B
Slow serviceAmazon returns not workingDoesn't sell packagingAbysmal. Don't waste your time here
November 2023 by Giovanni Derienzo
1 person working yesterday (not his fault), and about 25 people queueing. I waited 45 minutes to hand a parcel in. If you can go to a small shop with a post office counter you will be far better off. Will actively try not to go here again.
November 2023 by B V
The definition of chaos. Went there twice in two weeks trying to return an Amazon package and they had IT issues only to find out after queuing for about 40 minutes. Second time there was a single queue for one cashier and when they added a second one, they split the queues creating Mayhem. We need a proper post office and this is not cutting it.
October 2023 by Alex Cochrane
Staff are friendly and try their best, but there's not enough of them! Similar story in all the Post Office locations in other stores, the whole branch is ran by one or two members of staff, and the queue ends up "overflowing" the barriers. Employ one or two more staff and it'd be solved
October 2023 by Chris Bard
Uninterested staff - chatting between themselves rather than serving - manager very rude