March 2024 by Charles Tyler
Great personable staff.
March 2024 by Travis Edwards
A highly professional and friendly team and would recommend to anyone in the area above high street franchise brands.
October 2023 by Samantha Crew
The team at P&H are very professional, friendly and knowledgeable. Every consultation has been handled respectfully, with the whole team being inviting and welcoming. The advice received for my lenses to suit my work life with lots of travel was excellent, and I received the most comfortable and practical lenses to wear whilst on and off long flights and being in remote areas. Would highly recommend :)
August 2023 by NitroCam_
The receptionist was very patronizing and needs to improve her customer service skills , complaining that my father was in the opticians consultation to long! When they were running late already and she was hoping it would be a rush job! She was clearly mistaken ? My father has been going to them for years , with no issues till recently . I really do hope the receptionist gets relevant training to make their customers feel at ease . I would only give 5 starts to the actual optician .
June 2023 by Ayesha Saeed Sheikh
Effecient and friendly
November 2022 by J Rainer
Fabulous , professional, thorough service by friendly staff who present as genuine and helpful. I trust them with all my families eye health. Good choice of frames and lenses. No hard sell. Feel very confident attending appointments.
November 2021 by A Collins
I have been using Penny & Hayter for many years and their service is fabulous. Having transitioned to varifocal lenses I had every faith with the care taken with my measurements that I wouldn't have an issue. Its been fine and fabulous after care.
November 2021 by Gerry Price
Penny & Hayter offer a professional, friendly environment, with the latest eye examination equipment the testing is thorough and all aspects are carefully explained. There is a good choice of spec frames and accessories. I would recommend this practice.
November 2021 by Andy Crew
3rd set of glasses that I have had from Penny & Hayter and the service is brilliant everytime. Would recommend. Very professional and friendly staff throughout
November 2021 by Tina Ruggles
I have been using Penny & Hayter for years and I keep coming back because of the expertise and friendliness of all of them there. Highly recommend and would not go anywhere else.
November 2021 by Greg Stevens
Called to book a rregular eye test to be told that they only test if you include the OCT scan at £65 all in. Don't want that ! Just an eye check.
November 2020 by Nat Crew
My first time at Penny and Hayter, and I can definitely say that I?ll be a returning customer. They are professional, lovely people and offer a great service. Cleanliness top notch in the current climate and I felt a valued customer, with honest opinions whilst choosing my glasses. Thank you!
November 2020 by Anita Wilson
I book my son for eye test and, and because of the virus and social discances they can't look inside he's eyes, so they got some robot machine to look inside of eye etc and tissues area.. And they were going to be a charge 20. 00. For this. I thought it was wrong as he is a student it and w
November 2019 by Tom Crew
Always happy with the service I receive here, the staff are very attentive and knowledgable. I am diabetic and have had no issues getting sorted for eye tests, fitted for glasses etc. Quick turnaround on new glasses orders too and were even able to replace the lenses in an older pair of frames for me without any hassle. Would recommend!
November 2019 by Ieuan Woods
Helpful and friendly service. Wide selection of glasses and fast repair on glasses as well.
