August 2025 by Ludmila Stankos
Very rude and unprofesional staff. In major dire of hosputality and customer service training. Because I do not tolerate disrespect, I am closing my account with this bank/branch
July 2025 by Anna Stein
Thank you! I found the Woking branch to be extremely helpful and easy. Amsu (I hope I have spelled that name correctly), was such a help. Lovely bank but Woking is a really good branch!
December 2024 by Lucian Cotet
Just come in branch to get some help with an application
Didn?t receive any at all
Disappointed!
May 2024 by Jai Appadurai
Popped in today to order new card, 2 cashier's of which one was busy sorting out money bags and the other busy watching one of her colleagues deal with another customer. When the gent sorting out money has finished he apologised for delay and then started to deal with my request for a replacement card, at this point the other cashier decided she had had enough of watching her colleague, she then proceeded to stop the gent who was already helping me, send him away mid transaction and make me start over again with her. Disgusting way to treat customers, especially one who has been loyal to Nationwide for decades and is currently trying to hold it together following my son's death. I wanted to say something in front of staff and other customers to call this out but had my other son with me and out of respect to him I said nothing at the time but as you can probably tell I am still fuming.
October 2023 by Dino S
ole? his funds even though I wired it all back to him..Nationwide without any warning froze my account that same afternoon, thinking I had stolen the funds! I sent proof to nationwide fraud dept that I funded him and he even sent me a screenshot of his bank statement proving this when I threatened legal action against him yet Nationwide has still frozen my account and called me a ?suspect? this morning. I haven?t been able to buy food or drinks for my 2 daughters or maintenance payment for the month due to this bank thinking they?re God! They said I can withdraw £175 as that?s what I funded my account with even though I have recently sold my property and funded my account with £67,000!! Am taking this to the newspapers and social and I really hope their complaints department is ready for legal action. Update: I?ve been informed that the investigation can take up to the 9th November! That?s more than 30 days since they will have frozen my account. Today it?s already been over 2 weeks and still nothing from them not even the courtesy of an update. I have been receiving all kinds of late payment charges from all the direct debits which have failed. Shameful
October 2023 by Mink O
There is never a banker available when I go there in my lunch break or I get told everyone is on a lunch break same time. Very frustrating
June 2023 by Sian H
Thank you Arabella for helping me get the name on my account changed. So helpful, quick and friendly :)
April 2023 by Paul Judkins
Very helpful staff here. They are a credit to the Building Society.
December 2022 by James Ascough
Very friendly bank staff
September 2021 by James Summerhill
The staff were very kind and helpful so I will definitely keep visiting this branch
July 2021 by Beverley Harding
Nationwide did not display my previous ISA bank on the list on their website.Because of this error I had to personally call into them and wait in the queue during C19, pay to park, one person serving with 7 in the queue. They had run out of ISA transfer out forms and I had to wait for them to be copied. They know its ISA season, didn't plan for it and ran a major ISA offer to existing customers short staffed!!! I called them today they still have not actioned my forms from the previous ISA provider and said they had a backlog!!!! Well done Nationwide I have been a customer with you for many years, maybe it is time to change my current account...
July 2021 by Daniel Whitby
A joke! Shuts at 3 due to the pandemic apparently which is so helpful for anyone who works. Turn up at 9am the next day. Left outside past opening hours while store full of staff are waking around doing nothing. When they open the door to me at 9:02 I?m told that nobody In the store can help me whatesoever because everyone is working from home. Unprofessional, unhelpful and fairly rude. There was at least 7 people in the store but nobody there could help me at all. Turned away with the offer of a phone number. I?m left wishing I?d chosen NatWest. Great job Nationwide?
September 2020 by Stuart Pring
Very good and helpful staff deal with a happy welcoming smile on the staff. Deal with issues or queries within the same visit definitely would recommend this bank to any other people within the Woking and surrounding areas. Am glad to be a customer within this bank
September 2020 by Andrew Smith
Joe was very helpful & patient to assist with my payment and standing order queries.Very clear & articulate - highly recommend.Just what you need from your local branch.Thank you
September 2020 by julie newbold
They helped me out big time when needing to remortgage. Really good.
