March 2024 by Brian M Tierney
We had made an appointment , arrived a half an hour early , we were greeted by Julie and Emma , within seconds we both felt at ease and comfortable . Our son is getting married this year , so my wife felt the pressure of the Big Day !! These two ladies worked in perfect harmony to deliver , not one but two dresses , we couldn't be more happier and would totally recommend this beautiful boutique .
February 2024 by Joanne Beaven
Lovely visit to Melita?s Boutique today. I had phoned to reserve a dress and it had been put aside for me. The lovely lady who served me was so helpful. She didn?t rush me in my decision and I didn?t feel pressurised to buy in any way. I travelled by train and she even gave up her time to give me a lift to the station. I would happily go back again. Would highly recommend Melita?s!
September 2023 by Mervyn Batchelor
I cannot recommend Melita of Chobham highly enough, especially if you're looking for bridal or mother-of-the-bride dresses. With merely three weeks left to my brother's wedding, our family was on a tight timeline. We needed the perfect dress for our 77-year-old mum. That's when I reached out to Melita, and to our luck, it was Alison who answered.From the very first interaction over the phone, Alison exuded nothing but kindness, warmth, and utmost professionalism. She didn't hesitate to accommodate our urgency and booked us a same-day appointment. On our arrival, the welcome we received from Alison and Emma was nothing short of extraordinary. They greeted our family - mum, brother, dad, and me - with so much warmth and friendliness.While my father and I stepped out to give my brother and mum their time, it was evident that they were in great hands. A couple of hours later, their smiles said it all. My mum, glowing with happiness, had not only found a spectacular outfit but had also experienced a fitting session filled with care, laughter, and respect. My brother echoed the sentiment, overwhelmingly pleased with how the team treated our mum.To witness my mum's joy was heartwarming, and it's something that stays with you. While the dress she chose was stunning, it was the experience, led by the fabulous staff, that made it truly special. Alison, in particular, went above and beyond to ensure our satisfaction. I can't thank the team enough for their exceptional service and for making such an important occasion even more memorable for our family.For anyone seeking a memorable dress shopping experience where staff genuinely cares and excels, Melita of Chobham is the place to be. A massive shoutout to Alison and Emma, you both are the heart and soul of what customer service should be!
July 2023 by Nadia Strilciw
Lovely helpful staff, especially Julie. The shop is fab, with a huge range of styles and sizes. If you are looking for Mother of the Bride outfits this is the place to go!
April 2023 by Liz Burrows
I had the pleasure of attending Melita Boutique today, having sleepless nights wondering if I would ever find my perfect mother of the groom dress?.. Emma your a star, you made me feel at ease and confident in myself helping me choose the perfect dress and a fascinator to compliment the outfit.We travelled 3hrs to visit the boutique and I can honestly say the staff are fantastic.Cheers EmmaLiz & Ian burrows x
March 2023 by Flo
Amazing experience at Melita today, I took my mum and mother in law (MOB and MOG) to find their dresses and couldn?t have been more looked after by two lovely ladies. My mum hugely lacked confidence but couldn?t have been more reassured and looked after. The lovely lady knew exactly what to suggest, what to say and when she needed a moment. They have both come away with the most beautiful dresses and the biggest smiles on their faces. Cannot recommend enough. Thanks again. Chloe x
March 2023 by Nick Freed
I have had a lovely experience at Melita today,booked an appointment and was helped by Jane the whole experience was great.We have got an outfit that's lovely Jane's customer care was 100%Many thanksMichaela
October 2022 by Jane Nash
Very positive experience at Melita Boutique. An excellent choice and range of wedding outfits. The lovely lady, l hope l remembered right as Julie was spot on with her help and advice, thank you. I was over the moon with my mother of the bride dress and hat, much to the delight of my family !
August 2022 by Rebecca Moss
Very rude staff, my mum is struggling with her mobility at the moment so was dressed for comfort the shop assistant took one look at my mum and assumed she couldn?t afford anything and told her not a lot of options in her size, my mum explained that she was loosing weight and the shop assistant said why doesn?t postpone your wedding. Being skinny doesn?t make you beautiful being a nice person does, maybe you should consider this when employing shop assistants.
February 2022 by Ros & Ray Foreman
I am responding to the response I got via Google and if you know who I am maybe a personal contact would have been - I was not angry but yes I was embarrassed and I have been to your Boutique since Covid and purchased and wasn't asked on entry to the shop if I had an appointment. I wasn't annoyed at all about being asked if I had an appointment it was more the way in which it was asked - I see now that on your website it says about an appointment but how many customers look at a website before visiting a shop.. The only other people in your shop during our visit was one other customer who also had the same greeting and left before us after having a quick look around, she too obviously didnt realise she needed to check the website. I was mortified as we were treated like second class citizens not because there was an appointment system in place - I completely understand about Covid, we have all lived and breathed it since March 2020 and to use that as an excuse for rudeness is unacceptable. Anyway I have learned a lesson here.Having purchased from Melita's for special occasionwear over the last 20+ years I was really embarrassed by the greeting I received on Saturday. I had my cousin with me for the day, who lives out of town and she had been telling me how difficult it has been to find the perfect dress for her son's wedding and I suggested we popped into Melita as they normally have a lovely selection. We arrived around 3pm and was greeted with 'do you have an appointment' sorry no I said I didn't realise we needed one to come into the shop, I asked if we should go!!!. We were told if we just wanted to look at the sale items we could do that but that they had appointments ALL afternoon and couldnt really help us but if we wanted to look we could. I was mortified - Melita if the shop is appointment only on a Saturday then put a sign on the door Appointments Only and lock the door. In the meantime, Emma kindly went out of her way to help my cousin and she did save the day with her kind and warm sales skills. I think the others need to rethink whose important, them or the customers, I really was upset by the initial greeting when we walked in Sadly the next person through the door had exactly the same greeting by the same sales lady. Will certainly think twice before coming in next time
February 2022 by Miranda Timms
Fantasic service with amazing staff. So helpful and not forceful they had time and we felt valued.
October 2021 by Dawn Elsley
Attended an appointment recently to find an outfit for my daughter's wedding. Melita was fabulous - very kind, attentive and not at all pushy! I am a petite mother of the bride but that didn't matter - Melita has excellent seamstresses available to alter outfits. I highly recommend a visit to Melita Boutique - you will not be disappointed.
September 2021 by H elen
Went with my mum to find her a mother of the bride dress and ended up leaving with two as she just couldn?t decide! The staff were very attentive and the atmosphere in the shop was great. Almost too good of a selection, as my mum had a hard time narrowing it down to two dresses (and failed to get it down to one). Close to the car park too.
August 2021 by Jackie Obrien
Jan from Melita's was fantastic. It was a great experience. I would throughly recommend Melita's to any mothers of the bride to be. Great shop with so many outfits to choose from. Jan had so much time, patience, and advice to allow me to try on many outfits, before we found the one.
August 2021 by Carol Costelloe
I can't thank Emma in her team enough for the lovely experience I had choosing an outfit for my sons wedding. Such a relaxed friendly atmosphere. Thank you again x
