August 2023 by Sue G
Very unimpressed by the fact the post office is out of use, and very annoyed by the surly manner of a lady member of staff when I enquired when it would re- open. Please train your staff to be courteous to the customers.
June 2023 by Felix fe
The vast majority of staff are lovely and do their best but this is now the third time I've walked to shops and there is a sign on the door saying "back at <insert time here>" which is insanely inconventient. This was sat 3 June at 7pm. NO ONE THERE. wasted trip
January 2023 by Maria weller
Finally I?ve been able to purchase milk in our shop since last October. Many emails sent. As it?s the only shop in Send village it would be nice to be able to buy essentials especially for the elderly and people and those that don?t drive!So congratulations McCall?s on the milk situation all we need now is opening times of post office and the shop to be as stated on the website so if it shuts early we don?t make the effort to walk there. And may be a new printer/computer on the post office as this keeps breaking which means you can?t post anything for that day and sometimes the next days. And a nice deep clean and it would definitely improve this shop to an extra star or 2.
December 2022 by rich collins
It?s so easy to see why they are going under absolutely useless staff! Why are two members of staff working on the post office and NONE on the newsagents!!! Where does the staff?s wages come from! It?s not from someone sending a letter! it?s people spending their hard earned MONEY. Useless.
August 2022 by James Holt
Utter joke. 8.30pm on a Tuesday doors locked but open til 10pm. No sign on door, no answer of the phone.
June 2022 by Jessica Evans
I was in here yesterday.No air con at all staff were so hot was ridiculous. Food melting on the shelf literally?No ice lolly fridge since last summer when it broke.?!!No ice!!Fridges were warm!!Limited choices these days.Staff always friendly but I felt sorry for them in this heat . They should not be working in these conditions at all. Other customers were also complaining at the time.Been popping in here over last 4 years as my local convenience store. Going downhill you really need to up your game. ?Regular customer normally.To be blunt sort it out !Gave one star as staff are friendlyJessica
June 2022 by Emma Baxter
Purchased 4 pints of milk, a cheese string and a can of Coke. Was informed that would be £3.30 (which is bad enough) however, when I checked later £6 had been debited from my account!
July 2021 by Peter Savage
Edit: revised to one star I went in today and found the post office closed again for the fourth time in a row. Apparently a decision of the manager, but without the courtesy to decide on or display any opening hours, still to be confirmed at some time, with a vague hope it will be open at some point in the afternoon. This is 9.00am on a Monday, surely peak time for services to be open?I would like to give a higher review as I want to shop locally for convenience, but over recent weeks and months the post office has become very unreliable (not open on my last three visits, despite the supposed opening hours being the same as the shop) and the service generally is hit and miss.
July 2021 by Claire Castle
Had to wait for the lady at the counter to get off the phone before she would serve me yesterday. When I explained I was in a hurry and had my mum waiting in the car outside, she told me I was being rude !! Appalling service. Won't be going back there any time soon ! Service without a hint of a smile .... ??
July 2021 by easy game
terrible service from person managing post office
July 2021 by Les George.
Good for local shop.
January 2019 by Stephen Ashgate
Post office is frequently closed for various reasons. Lots of wasted trips.
August 2018 by Daiyan Ahmed
The shop is a close shop where local people can buy their everyday need. But the thing is its quite expensive.
July 2018 by Janice Cooper
Right ide like to start by saying...
I went in to get my usual paper and bread and a few bits as I do. After my purchase I saw a gigantic hole in the side of my bread when I asked to change the bread the ladyâ??s with very rude attitude one named Tina and another Steph I found out from locals, came across very aggressively and rude and said tough luck you have taken it out the shop and blamed me.
I then went to leave after having a strong discussion with both the ladyâ??s they then snatched my bread of the side after my complaint, they gave me another loaf and told me to â??f offâ? and go find another shop...
Iâ??m very disappointed in ther behaviour due to that being only shop in the village. Do I not only have severe arthritis and canâ??t go far i now have no way of getting food without hassle, I feel with my opinion this (so called shop) has nothing but pure arrogance and vile spoken staff and it needs sorting out ASAP.
I am not the only one that thinks this others feel intimidated to say anything.
July 2018 by Claire Light
steph has sworn at my boyfriend when he went in the shop and Tina has sworn at a CHILD telling them to F OFF and has refused to sever somome at the post office because she was alone and couldnâ??t be botheredâ? her words.
I know these two have had thousands of complaints but still nothing has happened which is beyond a joke how many time do people need to complain before something happens.
Staff are rude and unhelpful needs to be sorted
