January 2024 by C C
Simply the guys there don't know their stuff. Was offered no guidance when I bought my new iPad. I was advised to buy an iPencil that was incompatible with my iPad. When I had a problem with a clearly faulty cable, while paying for Apple+, they insinuated that I am trying to get "free stuff". They are not rude and I believe they mean good, but clearly they are inexperienced, lack selling skills and are unable to guide you into buying what fits your true needs.
January 2024 by Lisa Hepburn
We came into the istore after our sons phone was completely locked out by our youngest. Josh took care of us and what an star he was. We left it with him and upon our return he had worked some magic. The phone was reset and and working again. My husband had spent days on this so we were blown away. Top it all off no charge was made. No matter how hard we pushed he would not accept anything. The level of service we experienced was unparalleled. Istore we will be purchasing all our apple products through you forever more. If you are considering istore you simply have to they are OUTSTANDING.
January 2024 by SIMO Jewelry DE
I recently visited the store twice, as they had notified me to book an appointment and bring in my phone for a battery replacement. However my appointment was canceled last minute. Upon finally visiting the store, I was informed that they couldn't replace batteries above 80%, which contradicted the initial communication. This inconsistency in service, coupled with the inconvenience caused by the canceled appointment, reflects a lack of professionalism and organization!!!! Overall, I am deeply disappointed with the service provided by iStore Woking and would caution others to be wary of their reliability.
December 2023 by Jessica Marsh
I took my laptop in for repair on Thursday and it was diagnosed, repaired and ready for collection within a week! I?m very pleased with their customer service and will use them in the future!
December 2023 by Maria Pyne
The gentleman who sold me and my dad my iPhone 15 pro max on 16/12/2023 was lovely. He made sure everything was correct for me and made my day! Thank you.
December 2023 by Ian Winter
It was good in the store, however I said I didn?t want an online receipt as the purchase was a present for my wife. She now has seen this email about your dopey review and probably suspects I have bought her something. So thanks for nothing.Looks like I can?t do zero stars so you get one?..for absolutely nothing!It?s fair to say that the majority of reviews are from people who are less than pleased with what they have received, I am definitely in this group.If you do respond to this please wait until next year, thanks.Once again the shop experience was good.
December 2023 by Suzanne Goodliffe
Luke was helpful, polite and knowledgeable. He offered advice regarding a new device and transferred all the content from my old device to the new one. I had to make a follow up call once I got home and once again was given good advice.
December 2023 by Sibanda Nichola
Great Services, Staff are very much professional and they assist in explaining the specs of the phone. Many thanks. I'm loving my iPhone 14 Promax.
December 2023 by Mirabella Sarnyai
Went in thinking I had a smashed phone but it was just the screen protector and Rehaan was very kind and helpful the whole way through and was very attentive and careful when handling my phone.
December 2023 by Tenjila Blon
Last week I purchased the iPhone 15 from this store it was a great experience for me the staff members are so kind and helpful specially Nischal he is very friendly.
December 2023 by YD
I travelled an hour for an appointment to get my phone repaired. Was met with an a rude and unhelpful person who actually said, ?sorry mate, I?m tired and this is way too much effort today so you?ll have to come back when I can be bothered?. He then handed me the phone and said ?off you go then?. Thanks Apple!!!
November 2023 by Martin Hanson
Very pleased with the whole experience in store, staff helpful and knowledgeable of products. Purchase was easy and straightforward. Would recommend store.
November 2023 by Lucy Whittington
I was browsing the macbooks as I was in need of a replacement for work and was immediately approached by Nichal. He was very attentive and listened to my needs and also took into consideration my budget. I came out with what I was exactly looking for and at a good price. Will definitely go there again.
November 2023 by Afnan Ahmed
Excellent service provided by Nischal. Very helpful and enthusiastic guy. He help me in choosing right device for my university work. Amazing experience at istore.
November 2023 by Janet Ward
Extremely impressed with staff at the Woking Branch.One young man in particular who was able to get my phone up and running after I had made several attempts totalling more than 3 hours on the apple help line who left me with the phone completely locked.I can highly recommend the young man who managed to get it unlocked for me. Thank you so much.
