February 2024 by S F
Do not go here. Pick the Knaphill one instead. Queues, rudeness and 0 care for customer service
February 2024 by gillian van biljon
I tried the Boots doctor assist facility at this pharmacy and was helped by a lovely locum lady who gave me various options to treat acute sinusitis, even though the pharmacy is totally snowed under with their volume of work, they assisted me so thank you ?
February 2024 by Tim Gray
Totally understaffed for volume of business . Service amazing in the circumstances.
February 2024 by Sandra Remy
Ok the Tall staff , A Guy is very arrogant and uncultured. Unprofessional and speaks to customers in a disrespectful manner. Totally unacceptable
February 2024 by Stu Rob
Always long queues even if staff are just chatting at the back. Supposed to be able to order a repeat prescription with seven working days notice never ready then told they will try to get ready for tomorow. Needs someone to sort the place out.
January 2024 by Helga Meyer
I have to agree with the majority here. My partner takes 4 medicines and despite having been turned away yesterday with the promise today they would be ready, after queuing again today for good minutes( the queue has been horrendous) i was turned away to come later as the madam behind the counter said she did not have time to sort the medicines. And she spoke to me as if she was the queen shiva :) when I said I was not happy about that.. Honestly I feel we patients have been reduced to mere beggers to get our medicine because amost everyone needs to be humiliated with long queues and daring answers when we say we are not happy with service. I can see no dignity .We are patients seeking medicines, not perfume. It seems profits stroke productivity before patients??? So sad.
December 2023 by steven smith
Dreadful supposed to open at 9am still waiting at 9.30am and this is for a prescription they have lost twice so we've had to return four times over four weeks and it's still not ready. Filthy premises and staff don't seem to understand how ill some of us are without our prescriptions. Last time I use them I'm trying llloyds on line they can't be worse.
December 2023 by Hannah Avery
My daughter relies on her prescription because it?s her formula without that she doesn?t eat they are never on time I order with enough time so when I get to the last tin I should have my next prescription ready it is never ready! Honestly it?s awful. It caused unnecessary stress. This probably needs to be fixed.
December 2023 by Malwina
Your lovely pharmacy is ridiculous should be open at 9:00 . People have to wait outside till someone will actually open . That person who should be in time at work is always late .
December 2023 by Mandy Hucker
Both the Pharmacist and his colleague gave great customer service. Sound and relevant advice shared in an empathetic manner.
September 2023 by Gillian Connolly
This chemist is a joke they take forever to do repeat prescriptions by the time you get it you are having to order again. The shop is absolutely filthy needs a good sweep and floor to be mopped the shelves are so disgusting full of dust there seems to be no hygiene rules at all in this shop surely the manager can see this.Gill Connolly
April 2023 by Jacqueline Gosling
Very well done Boots Pharmacy at Goldsworth Park, after spending a lot of time trying to contact a local pharmacy at West End,you came up trumps and answered my telephone call very quickly. A very nice gentleman helped me with my query. I was also able to ask the pharmacist a question.Thank you. Jacqueline Gosling
January 2023 by john hudson
How they are allowed to stay in business is beyond me. The service is incredibly bad (three trips for the same prescription that each time was promised to be ready at 3.00 pm but no action taken each time.On top of that in flu and Covid season the line is out the door from people waiting and the inside is crowded out with people being given the same excuse time and again - we only just got the prescription - even though they confirmed to most people (on their second or third trip) that they already had itIt?s insanely bad.
January 2023 by Mike Hudson (Vintage Airshows.)
If there was an award for the absolute worst customer service ever, then this branch would win it.Unbelievably slow to serve you, when your prescription isnt there ( most of the time) they have no interest at all in helping you.They almost never pick up the phone.Close this place immediately.Update- Boots strikes again and sends an urgent prescription from Woking to Farnborough for the umpteenth time. The masters of passing the buck and work to another Shop to do rather than just walk 10ft behind the counter and get the Medication we need and hand to us.
December 2022 by Julian Welch
Only just listed this chemist with my doctors as its near to my work and but they are the worst shop I have been in. Service terrible , two queues for counter , one for quick service and the other one if you happen to be in that one you wait for ages , there should only be one queue for counter so people font push in, they say its because they have received a text . SO WHAT , WE ARE CUSTOMERS TO .terrible
