January 2024 by Pat Powell
Not a friendly post master .He never smiles ...he must hate his job ..such a shame for a lovely village like Windlesham .
October 2023 by Virginia Ayres
Why be part of a lovely friendly village if you are such a miserable post master who hasn?t got any customer service skills at all, not even pleasantries! Unbelievably rude man. Why Amazon uses him to take in their parcels I just don?t know! I will be going to Lightwater from now on. Rude rude!!
October 2023 by Ben Thompson
Great little post office always helpful and friendly
July 2023 by Katrina Chapple-Brown
Lady is lovely but the man (don?t want to say gentleman) is soooo rude, miserable, unhelpful. If you don?t like your job move on. Gives me anxiety every time I go in there. Will go somewhere else in future.
July 2023 by ****
Lady is lovely but the man (don?t want to say gentleman) is soooo rude, miserable, unhelpful. If you don?t like your job move on. Gives me anxiety every time I go in there. Will go somewhere else in future.
December 2022 by MrNumber1andy
Was told that my parcel had not been delivered and to check later, even though I had received an email from Royal Mail confirming that the parcel was at the collection point from 11:39 today. I had to show GPS tracking and point at my parcel which was viewable from the counter before they would let me collect it. No apology and the owner (male) remained on the phone during the whole transaction. I use the post office a lot and am always polite, so extremely disappointed.
November 2022 by John J0hn
Katie was soo soo helpful went above and beyond to assist my complicated query, nothing was too much effort; very grateful.Service with a smile. Thank you Katie ?
July 2022 by Jeff R
Absolutely disgusting service from the male owner.My mother politely asked for two parcels to be sent today and he spoke to her like dirt, as though it was an inconvenience for her to even be in the store. She left visibly upset and feeling unwelcome.This sort of attitude is unacceptable and quite frankly, embarrassing coming from a grown man. Where is your common decency?Should she receive treatment of this nature In the future, I will be reporting the matter formally and taking further action.I encourage anyone considering the use of this post office in the meantime to go elsewhere.
March 2022 by Elliot R
Absolutely disgusting service from the male owner.My mother politely asked for two parcels to be sent today and he spoke to her like dirt, as though it was an inconvenience for her to even be in the store. She left visibly upset and feeling unwelcome.This sort of attitude is unacceptable and quite frankly, embarrassing coming from a grown man. Where is your common decency?Should she receive treatment of this nature In the future, I will be reporting the matter formally and taking further action.I encourage anyone considering the use of this post office in the meantime to go elsewhere.
February 2022 by Laura Morriss
Absolutely disgraceful customer service. I have been made to feel most unwelcome. It?s such a shame when as a small community I want to support our local shops, but similarly to other reviewers experience, I to shall also not ever be returning to this Post Office or shop facility and using Lightwater instead. Such a shame when we are so lucky to live in such a friendly place, but this is certainly an exception due to the rudeness and disgusting attitude shown to customers.
January 2022 by Ian Blackburn
I no longer use this Post Office as surly staff, unfriendly and they all seem to have an attitude problem. I go to Lightwater Post Office where good service and friendly staff, much better, helpful
October 2021 by Elliot Moore
Absolutely disgusting service from the male owner.My mother politely asked for two parcels to be sent today and he spoke to her like dirt, as though it was an inconvenience for her to even be in the store. She left visibly upset and feeling unwelcome.This sort of attitude is unacceptable and quite frankly, embarrassing coming from a grown man. Where is your common decency?Should she receive treatment of this nature In the future, I will be reporting the matter formally and taking further action.I encourage anyone considering the use of this post office in the meantime to go elsewhere.
October 2021 by Caroline Moore
The post master is extremely rude and makes the customer feel like an inconvenience. The post mistress however is better, but she works the afternoon shift and it?s not always possible to visit in the afternoon.
August 2021 by steven atkins
Been fantastic through the recent troubling times of Covid-19, easy to get what you want when you need it and reassuring when all the issues with shortages was happening! Considering the long hours worked and being open every day, essential for the village!
January 2021 by Chris Reason
Very bad manners. Use Lightwater where they smile and are friendly.
