April 2023 by Charlie D
Rude member of staff (owner?) seems she has quite the reputation for it. Wouldn't ever use again and would not recommend. Take your business elsewhere.
July 2022 by Ranjit Bhambra
Got my Boss ? fixed.
April 2022 by Roberto Ghirardani
Always good to browse and find a little something
March 2022 by Gelmin? J. Mehta
Horrible quality repair, rude and unapologetic owner. Would run far far away from this place. Should have read the reviews first?
June 2021 by Alex Loveridge
Me and my partner got our rings valued here and got our engraving buffed out. The store owner & employees were all so lovely and helpful. We got the rings back quickly after. Really happy with the service that was provided would defiantly recommend. Thank you
July 2018 by Tracy F.
DREADFUL CUSTOMER SERVICE FROM THE OWNER I visited Not Just Silver in 07/18 to buy a birthday present for my daughter, a new Pandora bracelet for her charms. They don't stock Pandora but the lady insisted another brand would fit - she's the expert so I paid £45 (same'ish price as a real Pandora). It was very disappointing that on my daughter's birthday we discovered it didn't fit. I wouldn't have risked an unhappy daughter but gone to Hersey in Walton to get the genuine thing had I been told it might not fit. I returned it and was told they have nothing that fits Pandora charms and I couldn't have a refund. The stony-faced owner said I should have read a SALE sign in the window meaning no returns and it was also on the bottom of the receipt. In the style of "COMPUTER SAID NO" she refused to refund me and shrugged off without apology that her employee had misled and mis-sold me - she said, "too bad". After a heated exchange I had no choice but to take a 90-day credit note (although they are shut in August). BE WARNED IF YOU ARE BUYING A GIFT OR SOMETHING THAT MIGHT NEED RETURNING!!
