March 2024 by Deirdre Birch
Appalling experience today with the pharmicist. Had my call abruptly ended. I will be making a formal complaint.
January 2024 by Deborah Piggott
Lovely workers and never too busy
December 2023 by Liz Rogers
Lovely helpful staff always well stocked. Best Chemist in Molesey
December 2023 by James Bellingham
Always courteous, pleasant and helpful.
October 2023 by Jason Wragge
I had a series of unfortunate events occur recently at Lalys Pharmacy.I have since talked with the manager who has assured me that this is just a teething transitional period due to his shift changes and to expect the pharmacy to return to its former high standard.I believe the manager genuinely cares about his patients and is doing his all to facilitate this as fast as possible.I have changed my review score to reflect this. I hope in the near future I be able to change my score to a 5 star.
October 2023 by Corinne Barker
HiI recently changed a prescription medication that sadly didnt work for me at all and my system wasnt working : I had to go back onto my previous medication urgently ( my health is finely balanced at the moment).I was there at opening on Saturday and Raj the pharmacist adeptly walked me through what I needed to do in these circumstances. Between the assistance of 111 where repeat prescription is needed urgently... & rerouting .I was able to have w also the sterling work 111 help1. the urgent prescription routed to their pharmacy2. and new prescription requested through my GP3. plus the emergency prescription filled / supplied to get me through the weekend and Monday .I would addThe Pharmacy had filled up by then and Raj the Layla's pharmacist continued to work swiftly and professionally to serve everyone that was there ....Layla always has good supplies and a good number of staff that are quite exceptionally helpful . Whilst waiting I got into discussion w a number of other customers being served and they were all of the opinion that I had reached : the Layla Pharmacy is a jewel in West Molesey managing to remain calm friendly and efficient and w exceptionally good supply stores .I havent found anything that they cannot help me w yet! I started this morning in an urgent prescription situation and before 10 the whole situation was miraculously resolved.I would add despite many other options of pharmacy for help this morning i already knew if anyone could help me it would be them. So proficient in NHS medical systems etc. Big thank you to Raj & his team there!I hope this review can help others ....... they are exceptional.
September 2023 by leah powell
I had an unpleasant experience with a chemist today. The chemist's behavior was both rude and arrogant, which was quite disappointing. Although I am not someone who easily loses my temper or raises my voice, the chemist's combative and uncompassionate tone managed to provoke me.Since I am currently unwell, I asked my partner, who is disabled and has autism, to collect my medication for me. However, once again, the medication was not dispensed correctly. Consequently, my partner called me to share his frustration and complain about the situation. Unfortunately, the chemist responded by admonishing him for making a complaint. As my partner became increasingly irritated, she went so far as to threaten him with involving the police.This is not the first instance in which we have encountered problems regarding incorrect medication or the omission of prescriptions altogether. It seems that the tendency is to consistently shift blame onto customers or the gp services.Since assuming control, their service has unfortunately not met the standards of decency and politeness. It is regrettable that the previous chemist opted to sell to them.It is regrettable to encounter such unprofessional conduct in a professional environment.
August 2023 by Humaira Saleha
My child was vomiting and I went there at 5:59 pm, but they didn't attended and refused to give me medicine.She was looking at me but refused to open the door.I was looking for something to keep him hydrated.
August 2023 by Maria.Masri.CreativeWorld
Great local pharmacy. Vahideh was especially helpful recently and was really friendly and able to resolve my enquiry quickly. ?
July 2023 by Csaba Fehér
Really pleasant experience, friendly, helpful staff!
July 2023 by Geoff Bard
Ha - I?m supposed to contact you. Who?s doing who a favour!
April 2023 by Aggy Dabrowska
I am happy to recommend my local Lalys pharmacy as they have always been professional and kind. Every time I visit, the staff greets me with a smile and a willingness to help with whatever I need. They are knowledgeable about their products and are always willing to go the extra mile to make sure that I am satisfied with my purchase.I am particularly impressed with the level of customer service that they provide. They are always willing to answer any questions I have and to provide me with additional information on the products I am considering. I feel that they genuinely care about my health and well-being and take the time to ensure that I am making the right choices for myself and my family.Overall, I am extremely happy to have this pharmacy in my community. Their professionalism and kindness make me feel confident in recommending them to anyone who is looking for a reliable and caring pharmacy. I am grateful for their service and will continue to use their services for all of my healthcare needs.
February 2023 by Sunset Sunrise
Previous owner is very kind and nice person, so I was very happy using the pharmacy. But changed the owner, who is unkind and no humble and no good service. Now I am finding other pharmacy. Sad
October 2022 by Sam C
Terrible service. Rude woman. Second time in there since moving to the area. Been treated with utter contempt. Condescending woman needs to learn how to talk to people. 1 star is much to generous for her bullish behaviour
October 2022 by Peter Longdon
I was worried when Lalys bought the pharmacy from the previous owners. I needn't have worried--it's even better now!
