November 2023 by Linger
Security staring at everyone with the question mark face of what you have in your bag. Very inappropriate for a Waitrose.
October 2023 by Emily Hannon-Luijbregts
Lovely big store, plenty of stock. Staff are approachable, friendly. Plenty of parking, self check outs etc. Would recommend
August 2023 by Carol Stevenson
Not one of thebest day.0. Weekly coupon which covered telegraph would not accept then said the voucher had been used. Tried to get coffee but would not accept my card. frustrating shop
June 2023 by Richard ex dons
Would not replace bag even though it clearly states it would be replaced free of charge.Still very expensive
June 2023 by KSC2018
Waitrose & Partners West Byfleet is a great supermarket with a wide selection of fresh, high-quality food. The staff are friendly and helpful, and the store is always clean and well-stocked. I would highly recommend this store to anyone looking for a convenient and enjoyable shopping experience.
May 2023 by Jo Kelly
Vegetables often rotting yet still on shelves, coffee machine is usually out of service. Staff are friendly and helpful but the produce really lets this store down.
May 2023 by Paul J
Friendly staff but the lack of items on shelves and the presentation really have declined recently. Looks tatty and unappealing. Rotting vegetables and just a feel of being really untidy. More effort needed
May 2023 by saqib hanif
The management and staff all are so professional and very helpful. Got a very good customer service. Quality food
May 2023 by Jack Snooks
Great sushi bar/ professional sushi place located inside. Very helpful staff, nice atmosphere.
May 2023 by CD
We found a clear example of strong customer ethos in this store on a Friday night with Jack (the store's duty manager) - with his small and very polite gesture of reminding us about the 1.5hrs parking limit (to avoid a fine).Amidst all the negative publicity in the news about Waitrose nationally losing their customer ethos, it reminded me that employees like him at the grassroots level do make a real difference to customer's perception of Waitrose.
April 2023 by Badly Drawn Woman
Went in to inquire about spending my Isle of Man uk £20 note i had given to me and was told that I could not as it did not have the word ?sterling? on it, now correct me if I am mis informed but is not IOM Currency, like RBS currency still valid UK legal tender? It is a poor show when one cannot spend uk money in the uk! ?????
January 2023 by Kim Hayton
Nice and quiet at 8.00 am on new years eve
October 2022 by Fiona Cummings
Clean store and helpful staff.A little understocked when I visited but staff were replenishing...
October 2022 by J Barry
Very noisy trollies( the ones the staff use to distribute the food) . Can someone fix this please? Couldn't relax,so got milk and left the shop.
October 2022 by George Senbanjo
Very well laid out store with helpful staff. Just prices are a bit high.