November 2023 by Andrew Cruise
Attended West Byfleet vision express for an eye test. Callum, optician, took time to clearly explain what he was testing and details of the results and gave balanced advice on the potential benefits of new glasses or contact lenses. I was pleased with my visit. £25 well spent.
August 2023 by Paul Miles
Professional, knowledgeable and friendly team at West Byfleet. The bred confidence in their recommendation.
July 2023 by RoperNo1
Went in today to have a look at their non prescription sunglasses. I was really impressed by Vision Express' offering and the staff in the store.I told the staff member I wasn't in the market for designer glasses but it didn't put them off doing what they could to help me find something in the lower price range, going through the drawers of stock to find additional pairs for me to try beyond what was on display.I was then really surprised when I chose something to be asked if I needed the glasses adjusting (they were fine as it happened) and to be given a case and cleaning cloth. I think this represents great value on £30 sunglasses.
July 2023 by Alison King
Just had outstanding customer service here! Thank you. I would really recommend this optician?s.
June 2023 by Alana Georgiou
The team here are amazing!! They've always gone above and beyond during my appointments. Friendly, professional and top tier customer service, I'd highly recommend.
June 2023 by Miguel
Lovely store and special mention to the optometrist. He made me feel super comfortable and explained everything and all the options I had. Best experience I have had.
January 2023 by Connor Tidman Reed (Deathbysword93)
I went in around 3 months ago for a check up as I suspected my right eye was getting shortsighted. They got my seated and tested. Can't fault them for their kind and welcoming menners, but my optician told me that my eyes were healthy and to come back in two years for a check up. Since then my eyes feel like they have gotten worse and the glasses I was prescribed haven't made my eyeseight any better. Won't be visiting again.
January 2022 by Arouj Owais
Great for eye test as expected from vision express. But dont answer the phone, calls are picked up and transferred to ring forever. Would be better to be forwarded to an answering machine to leave a message.
January 2022 by A O
Great for eye test as expected from vision express. But dont answer the phone, calls are picked up and transferred to ring forever. Would be better to be forwarded to an answering machine to leave a message.
October 2021 by Juliet Smith
I found the whole experience very good. Everything was explained clearly and I felt well looked after. All the staff were very respectful and polite.
September 2021 by Rachel Lee
I would just like to say that Lucy and her staff are an absolute credit to your company. I have been having a few vision issues the past couple of months and Lucy and her team have been absolutely wonderful. Its a very relaxed, friendly but professional atmosphere when you go for any kind of appointment. I highly recommend going to see them for any optical issues.
September 2021 by Pauline
From the moment Lucy met me at the door I felt relaxed. She explained everything step by step in a clear and gentle manner. I never felt rushed and she was very helpful with a small issue I had with my previous pair of glasses. What a credit Lucy and staff are to your company.
September 2021 by Sarah Kane
Lucy, the Optometrist was excellent. She took the time to talk me through my eye test and assisted me in several follow up queries, going above any beyond to arrange a second examination I required at another store. I will definitely be returning to this branch thanks to Lucy's kindness and compassion.Overall this tiny store has adapted really well to the Covid restrictions and I felt safe throughout my visit. The staff also gave me the time to try on several frames and weren't pushy about trying to sell me a pair there and then, which gave me time to go away and think about my decision.
September 2021 by Ali W
Have had two appointments here and seen by two different female optometrists. Both were really knowledgeable, helpful and extremely friendly. I came for a contact lens trial after an unsuccessful trial at another place in Woking town centre last year. I?d almost given up but thought I try one more time. Glad I did because they helped me find something that works for me. Highly recommend them!
September 2021 by Jennetta Thornber
Lucy the Optometrist, was great - professional and caring. I have a few eye problems and she went through these with me - patiently and never rushing me. I then went on to see Mia, who helped me choose my glasses and measured me up. Also very knowledgeable, helpful and friendly. Lucky to have a local branch with outstanding service.
