January 2023 by Olivia Wickendon
DO NOT USE!Absolutely awful service. Waited a week for the extensions to arrive for them to be incredibly thin and ratty for the deluxe extensions I hate to know what the basic ones look like! after speaking with advisor on the telephone the manor of his customer service was appalling I can send them back but unable to receive a refund I have provided photos and still unable to receive a refund now I stuck with £80 worth of extensions which I will not use as they are AWFUL. DO NOT USE
December 2020 by N Woodhead
No number to call and I don?t have item they taken money will report to tracing standards
October 2020 by Lucy Ferrans
Always buy my extensions here, never had any issues - hair always good quality and lasts
October 2020 by Jill De Croos
Been using lush hair extensions for years.\\nI also get great service and colour match to my continually changing hair colour !\\nCustomer service team always just a phone call or email away with any queries.\\nWill definitely recommend
October 2020 by Gilly Shipley
I sent my Extesions back on 7/7/20, special delivery and paid to have them insured, after several emails regaurdig my refund of £109 00, i got a email om 16/7/20 stating they have my order and a full refund would be recieved in 48-72 hours we are now 48 hours later and still now refund, you can't keep blaming covid, for the response time you have said the refund , would be given , the service is shocking i have have used lush many times this will be my last, you have no contact number, so you have to keep repating when sending e.mails very unprofessional service ...... Would not have given a star but could not post otherwise
October 2020 by Kels O
I?ve seen some pretty negative comments regarding Lush Hair Extensions and I can?t disagree more. I?ve used this company for years! (Used to be a shop on eBay) and I have never ever had a problem. The hair is a perfect colour match and 99% of the time is delivered the next day. I had a slight issue regarding stock one time, and when I emailed I was responded to within 24 hours and they informed me that they will order in new stock which would be available in a few working days. I am the fussiest person with my hair and I have absolutely never had a problem with these guys! You can?t complain either - their literally a 1/3 if the price of some other companies!
October 2020 by Joyce
Their hair colour chart is so wrong. 1B is supposed to be natural black, but when i received my extensions it was medium brown. After one month of having this hair, the extensions doesn't feel or look good anymore. So not worth the money.
September 2019 by Jo c
There hair colour chart is so wrong. 1B is supposed to be natural black, but when i received my extensions it was medium brown. After one month of having this hair, the extensions doesn't feel or look good anymore. So not worth the money.
August 2019 by Ellie Ellins
Such a shame ordered from here for years hair has gone diabolical . Just received two bags of hair which is so thin and scraggly . Used to be amazing hair amazing. Price and customer service and now the hair has gone so thin so bad . Cheap packaging but more expensive . I can also see everyone else that has ordered for years can see how bad this hair has got . I would now rather pay that bit more but actually get hair that lasts and good quality . As a good customer for 6 years I wonâ??t be ordering again . Last time I just thought was bad and going down hill but this time it has confirmed.
August 2019 by tammy malcolm
These extensions literally used to be the best on the market! however they have changed dramatically in the last few years .. I have been a loyal customer for yearsss but Iâ??ve noticed the quality has definitely got poorer :(, the hair is still silky soft but the ends are VERY thin and taily looking. So disappointing ..
June 2019 by TP Media
DO NOT BUY FROM THIS COMPANY:
April 2019 by Sharon Ryan
Non-existent customer service. They don't respond to emails or their online contact form and no tel number listed on their webpage. They also have a colour match "service" which they don't respond to. Ordered a set of dark brown extensions which were actually auburn. Sent them back. Still waiting for a refund/any contact from them 1 month later.
March 2019 by kelly reynolds
Extremely happy love them
February 2019 by Lisette Sandoval
Placed 2 orders over 10 days ago. Tried to reach out and both email them twice and also have called them and still no response. Super upsetting and simply unsettling.
December 2018 by Hannah Moore
Awful hair been buying for years on eBay however the deluxe set has gone down in quality it was ratty and thin all that was left at the ends of my hair was thin ratty strands hanging down I had to send them back however they refused to refund me because I had tried them on but how was I supposed to see they was awful quality without putting them in to look. Fuming do not order from these
