December 2023 by Parzhien Aziz
Very disrespectful and Rude Stuff not paying attention to the costumers, I?ve gone there for 2 days with my baby to open a bank Account they were very rude speaking very disrespectful
August 2023 by Mrs R Champion
Absolute jobsworths following my experience there on Wednesday. I was told by my Halifax mortgage advisor to go into branch and request a manager to do a self certification. Despite the fact I told them I had a mortgage with them, despite the fact that I gave them my mortgage advisor?s name and despite the fact that I am using a Solicitor that they require me to use (not allowed to use my own) they refused to do it claiming ?bank managers don?t do it anymore? and ?it?s a data protection issue?. Absolute stuff of nonsense. I tried to explain to the woman I spoke to in a polite and rational manner but her response was very much ?computer says no?. I almost didn?t complete on my house today because of her
April 2023 by count fagula
Lady with long brown hair was so kind and understanding, helped me secure everything when I was very clearly nervous and confused. Absolutely saved my life lol thank u so much!
April 2023 by Sina Jafari
No one comes to check you, you have to wait a long time for them to check your problem. Only 1 people behind desk!
January 2023 by L B
22.12.22 The two ladies were brilliant, kind and very helpful at the Walton branch yesterday afternoon. Thank you
October 2022 by Gill Pearce
Travelled too Walton On Thames by car to help my Neighbour who is 90 years old on Monday, who sadly struggles a bit can't walk too far stand up for to long, it was supposed to open at 9.00am till 3.00pm, waited till 10.00am not a sign of anybody in the branch. Drove past by at 1.30 it was still closed. Will try again next Monday fingers crossed hopefully it will be open.Halifax customer service at Walton-On-Thames is absolutely abysmal there is none, it's pretty much none existent, what a total contrast to Nationwide round the corner bumped into friends, and had a chat a well with one of the cashiers who showed us pictures of her rescue dog. Another neighbour who normally who sometimes takes our elderly neighbour ha a run in with Halifax manager, found her extremely rude and arrogant.
October 2022 by Ilya K
never opens in time and closes 2.55 which is annoying. good business always works until last Customer has gone!
August 2022 by Fernando S
Useless branch. They don?t even open bank accounts.
January 2022 by Malar Watson
I checked online - branch in Walton should open at 9.30am. I got there at 9.40am and an employee waiting outside told me to come back in 15 minutes. I came back in about 20 minutes. People inside ignored me and I waited outside in 3 degree temperature as I desperately needed to deposit a cheque. Other customers came and went but I thought I would wait - though still being ignored! Finally one customer pounded on the door and a man in a suit came and said not opening till 10.30am. He ignored me saying I have been waiting outside in the cold, ignored and misinformed!I will be exploring elsewhere to transfer to and my advice to the Halifax is don?t ignore your customers. A simple sign on the door!!!!
January 2022 by Han R
Worse customer service ever!! Staff are exceptionally rude, miserable, they act like they don't want to be there, unprofessional and they never smile. Been a loyal customer for many years. The only reason I've stayed with them that long is the high savings interest rates offered for my young children. I dread going into this branch in Walton
November 2021 by ugo chijiutomi
Worse bank ever, the staff and branch manager are bullies? I broke down after been treated awfully. But Both the cashier and manager said I was pretending to be crying? please don?t go into this branch on Walton if you don?t want to feel worse or suicidal?
October 2021 by Rosie Hall
Awful place, staff are slow and rude. I think it?s a ploy to make customers use as much online and in branch technology as possible. Not always appropriate though and need a human at times. Robots might be an investment at least they might say hello!
September 2021 by Hana R
Worse customer service ever!! Staff are exceptionally rude, miserable, they act like they don't want to be there, unprofessional and they never smile. Been a loyal customer for many years. The only reason I've stayed with them that long is the high savings interest rates offered for my young children. I dread going into this branch in Walton
July 2021 by Han Rogers
Worse customer service ever!! Staff are exceptionally rude, miserable, they act like they don't want to be there, unprofessional and they never smile. Been a loyal customer for many years. The only reason I've stayed with them that long is the high savings interest rates offered for my young children. I dread going into this branch in Walton
July 2021 by Laura C
The staff need to be trained on customer service. They don't smile or say hello/good morning/afternoon. Honestly, I wish I could zero stars.
