July 2025 by Kit
Absolutely useless. I waited 45 minutes trying to purchase a PAYG SIM, only to be told they couldn?t activate it. If the staff can?t handle such a basic task, what hope is there for anything else? A complete waste of time.
June 2025 by David Bailey
Called into Walton branch , staff useless, told assistant come in to sort out new contract for my homebroadband , as old contract had expired, then asked what problem do you havewith you mobile phone - just walked out of shop absolutely useless
May 2025 by Bronwyn Bell
Amazing service by all staff ? 10 out of 10 falicia was fantastic
April 2025 by Brian Campbell
Fobbed me off
April 2025 by Shellie Slater
I wanted a screen repair for my Samsung and the EE website came up with this store for a 2 hour repair service. I booked a time slot to arrive only to be told they don't do repairs in store. What a waste of my time and thoroughly unprofessional not to offer the service as advertised or to address properly with EE head office to avoid more customers' wasted trips.
April 2025 by Gerta Koka
The boys who work here are so awful. Very unhelpful, and not even trained. So we need to always run in other EE shops for assistance. Ridiculous!
February 2025 by Tony T
Took two people to serve one customer while I waited over 40 minutes.. go elsewhere if you don't want to waste your time.
February 2025 by Christopher Ruddle
The "boys" who work here are awful. Condescending, unhelpful, untrained, smirky kids. More interested in the football, which they put on the TV with the volume up. Not a care in the world for helping customers, just about the football score. Terrible service.
December 2024 by samson LEGESE
I?m very disappointed with EE?s customer service!! The waiting times are far too long, and it?s clear they need more staff to handle customer queries efficiently. It?s frustrating to waste so much time just waiting for someone to assist. This is not acceptable, especially when customers rely on their service for urgent issues! EE really needs to improve its response times and staffing to respect their customers? time!
November 2024 by Demi cooper
I went in yesterday to get something out for My partner for christmas , Charlie couldn?t be less helpful , he just basically refused to help , absolutely useless i can?t believe he is a manager !!! especially the way he talks to his employees. Will not be returning.
October 2024 by porcelain rose
Went into the shop as advised by ee customer services to get a phone .(long story on why I had to go into store, not explaining why)
I had explained what had happend and why I was now in the store to
The person who was working on the 15th September around 330 4pm
He said to me the systems are down due to the pre order of the new iPhone and he can't sell any phones as HE won't get any commission!!!! How unprofessional.
Why is the store open ? Why tell me that you won't get any commission what the heck is wrong with EE and the customer services online and in store
April 2024 by Frank James
Stood around waiting and completely ignored so decided to leave. Not the first time this has happened.
April 2024 by Prince Gibbons
Never try to be helpful
February 2024 by Sandy McDonald
It says on the website that they are open today Sunday from 11 00-17 00 My husband went over there from our home at West Horsley to get his phone unlocked but they were shut He waited over half an hour & then gave up It even said on the door that is was open from 11 00 - 17 00 This is totally unacceptable I always check on website for any stores opening hour & expect it to be accurate
February 2024 by Conor Donovan
Visited EE at Walton on Thames after a 13 hour flight yesterday - Anish was very helpful and patient with 2 jet lagged idiots who needed to eSIMS set up on their iPhones. Would recommend purely on the basis of his skill and professionalism.
