July 2022 by erkan avci
Awful customer service not even interested with people coming in
January 2022 by C B
We found the products to be stylish and good quality, but that's where the positive review ends. Design consultation wasn't brilliant (mostly likely lack of knowledge), delivery and customer service were absolutely terrible. No updated confirmations/invoices sent, delays with delivery, awful customer service through store.Luckily, we chose our own local trusted plumber who helped source missing and better items and made the very best of a bad job (no thanks to Bathstore). Would not recommend.
July 2021 by MrNCRW
Terrible service. The moment my money was paid the service quality plummeted. The fitters were rude and the quality of the fit was abysmal. The standard of work was horrendous only matched by the quality of the actually items that were fitted.Aftercare was non existent. They tried to wriggle out of every single problem.Leaks, breakdowns,drips. Dangerously fitted electrics.Please avoid at all costs. Get value with a local fitter. DO NOT USE BATHSTORE
July 2021 by Tash Byron
Brilliant service Brilliant Team thank you so muchNatasha Byron - Fisher
September 2020 by John Wayne
Terrible women manager
September 2019 by Peter Nixon
As below - they sell you product and then no delivery. Shocking they are still trading.
April 2019 by Simon Field
Nice people and the product isn't bad. But don't even think of using them. The main reason being that logistically the company fraudulently attempts to sell things it doesn't have in stock. You then find yourself, as I did in a situation where you have bought and paid for items that are delayed and delayed leaving you with a half finished bathroom and workers twiddling their thumbs while the staff frantically try and locate missing items. I ended up hundreds of pounds out of pocket due to their in ability to provide me with items that they had promised would be available. When I asked (and I really had to ask!) for any compensation I was dismissed with 'the dates are only a guide'. Never again.
July 2017 by Anna Thomson
Would not recommend bathstore products. We have had our bathroom for just over two years and paid a couple of thousand pounds for it. There are a number of issues, the most significant being with the mechanism inside the toilet cistern. This has now failed twice and had to be replaced. For the money we spent, I'm extremely disappointed with the quality of the bathroom. I had a bathroom from b&q which cost about £400 and in the 8 years I lived in the property where it was installed, nothing went wrong with it at all. Will never use bathstore again.
June 2017 by Deepak Pillay
The store folks are really good and support however the product itself is of low quality - the bath unit cracked and the toilet wouldn't flush - i have spent money to get many plumbers sort out toilet issue in vain. To add to the frustration the customer service is pathetic as they refused to attend. I will not recommend bath store to anyone.
