December 2023 by Harry Yeldham
Joseph was great, difficult to get appointments as me and my partner work weekdays but during a quiet period he was happy to sort us out as a walk in. Really friendly staff and obvious they care about their work.
October 2023 by Bill Fitzpatrick
One of the worst banking experiences ever. I went in for an account name change and was instructed to stand in the cue by the greeter. It took the teller 10 minutes to log into the system. Once at the counter I was told they could not process a name change there and I would have to wait for one of the bankers. 20 minutes later with 3 people who arrived after me being dealt with I walked out of the branch. How does any business survive with an average rating of 2.6 stars. Just unreal.
October 2023 by Zack
Useless bank. Only open 5 hours a day at best and when you finally speak to someone they are rude and unhelpful.
August 2023 by Filomena Greco
Prepared and available staff
April 2023 by Robin Willis
1st class . Very helpful.
October 2022 by John Mannian
Been queuing now for half hour just to get change. Lots of customers arguing with staff, it?s the worst and most unorganised bank I?ve ever been to
July 2022 by Andy Pepper
Rubbish service
July 2022 by Katie Shaile
Always helped me with any issues i had. Good customer service.
May 2022 by Giang Tran
We had got warm greetings from all the staff and we had received great customer service, especially from Joseph who is exceptionally professional, patient, approachable and helpful! We went to the bank late in the afternoon and the moment we left the bank, it was 10 past 4. The normal closing time is 3.30 pm. However, Joseph patiently went above and beyond to help us solve the issue from the start to the end. Thank you, Joe, for the great support we?ve received!
May 2022 by michelle gibbs
My branch in Cobham hasnt a counter so have to travel to Walton. Staff are helpful. Only one counter so often waiting a long time. Staff ask people in the queue if they can help. Opening another counter would help!! Stupid system ?
January 2022 by Gospodinka Dimitrova
I would like to say my big THANK YOU to Joseph Odongo. I was very worried and sought help at the bank branch. There he greeted me with a smile and understanding. Joseph solved my problem with professional ease and extreme courtesy. I believe in its competence and the protection I receive from the bank and its employees.
January 2022 by Graham Wild
Only open til 2pm. If other businesses can trade normal hours, I'm sure they can.
August 2021 by Surrey Scouse
PONY! Just went to draw a lump today, raining, queue out the door.Maybe it wouldn't have been too bad if they hadn't just closed my Weybridge branch?Just wasted my lunch break and still didn't get the cash.Unhappy bunny.
July 2021 by Alan Murphy
Great bank great people
July 2021 by Kelly K
Came in to set up an account and Kimberly was lovely. Something wasn?t working and she went out of her way to call be twice and walk me through everything. Made me feel valued and was so professional.
