February 2024 by Ella Jay
I'm always warmly welcomed when I walk into the shop and personally I think the owner has got a great attitude towards his customers. To those people leaving a bad review on here regarding the post office staff ,there is something you should know . There is only one member of staff working on that counter . They do not have a lunch break, tea break or toilet break ,so when they are needing a break for whatever reason they try to go when there's no one in the queue. If there's a sign saying back in 5 mins don't chastise them for being a little longer . Sometimes there are jobs that they need to do that are important for things to run smoothly, sacks of post need to be ready for collection before the post van arrives.This involves the ONE member of staff having to leave the counter to sort that out .Don't expect the post office to be open when the shop opens and when it closes. The hours of business for the post office are different from the shop . Hours of business for the post office are displayed on the post office counter . Post offices are not open on a Sunday or a bank holiday . The post office staff are there to help you with your requirements but there are some things that they cannot do like filling in forms that need specific training and they will tell you this , so in these instances please don't get frustrated and take it out on them, just take their advice and go to a main post office where you'll get the help you need, Also don't complain or ring the bell just because there's no one serving . Be nice . They are doing their best .
August 2023 by Ian H-T
Rude staff. Bad, unreliable serviceYou try and support your local shops but when that loyalty is thrown back in your face repeatedly it becomes harder to support those shops which shouldn?t remain. Customers are their lifeblood not an inconvenience.This shop has lost a business customer today by the way the young lady behaved.By contrast, the Post Office on trumps green road couldn?t be more different. My new local PO
May 2023 by inga dengel
Opening hours especially for package drop off are completely unreliable and will depend on all the drama the staff is dealing with (today I was yelled at that I cannot drop my package because she has not eaten the whole day). Staff is always annoyed and unfriendly - so only go there if lack of options but now found another drop off and hint to staff: if you are friendly people make a purchase even if they did not plan to.
August 2022 by Lee B
Terrible service. Went in at 10ish on Friday morning. Told to come back, as no one to serve me for at least 20 mins. Patiently returned after 25 mins to be told, "person was very busy out the back, so would be another half an hour, and really, it's better to come in the afternoon...." Why take on a franchise if you can't operate for the hours advertised?! Now I see all the other similar reviews. Should have checked first.
August 2022 by Sumith Perera
Very good service .went out of the way to help get a posting envelope
July 2022 by Val
Went there at 3.20pm - closed for lunch ! - don?t rely on their opening time.
July 2022 by Vanessa
Went there at 3.20pm - closed for lunch ! - don?t rely on their opening time.
May 2022 by Miguel Premoli
Service is really bad.
April 2022 by Sorin Soare
The worst PO. I went here 3 times and two times the person from office wasn?t there. Today I had to accept that she?s going to be there in 20 min. I am talking about working hours. Awful
January 2022 by Richard Nobbs
Apparently the system is down so they can?t give me my package and will return it.
October 2021 by Simon Browne
Have tried for the last two days to post a parcel from here. Was told yesterday to come back later and today was told they're short of staff and the post office was closed. Absolute shambles.
July 2021 by Rohim A
Do not trust the opening times. Went at 1pm during my lunch hour but the post office (not shop) was closed for an hour so I went back after work because they close at 7:30 on a Wednesday. Nope. Closed. So even the time on the door is wrong. Good job.
April 2021 by Matt Cook
Friendly and helpful staff
January 2021 by Darren
Excellent, professional customer service!
November 2020 by Kevin
Love my local post office in Virginia Water! Staff always helpful and friendly. Keep up the good work.