March 2024 by gary bruce
as importer for Elica cooker hoods, I deal with these for an issue with the Elica.They responded extremely quickly and dealt with it so promptly, I was amazed.Many thanks
January 2024 by ashraf Mohamed
Extremely helpful company.Dealt with Matt today on some items that were complicated to me. He was very knowledgeable and helpful.top service
December 2023 by Alastair Clegg
Had a problem with an Elica hob. These guys were quick to acknowledge, accepted responsibility, passed me to an engineer (Justin) who was outstanding: on time, knew his stuff, and when the fault turned out to be pretty serious, he made sure that I got a replacement. Great communication throughout. Top performance all round. Many thanks.
September 2023 by Martin Downing
First class service with particular mention for Scott Lawrence and Justin - professional, knowledgeable, very helpful and skilful, and produced a very successful result in my repair - Thank you guys.
October 2022 by Oliver Foot
Used DR as they are the UK Elica first line service contact. Brilliant service and couldn't have been more impressed.
October 2022 by Martin White
VERY BAD SERVICE . Phoned for 2 days to order NO ANSWER.On phone Wednesday 09.00 -09.30.
October 2022 by Sanjit Mann
Great service. Thanks
October 2022 by Neil Cook
Have a 6 year old Elica Leaf extractor, also known as Sinfonia. Strange fault in that it started to suddenly turn on for no apparent reason. Called these guys, talked to their tech support. Mark provided reassurance about the fault, what needed to be replaced, level of fiddleyness (not a word but should be) involved and even what T sized driver I needed. Excellent service, knowledgeable staff, quick delivery and competitive price. Working again perfectly. What's not to like? Would recommend and will use again
October 2022 by Elizabeth G
Fantastic service. Was struggling to find Elica replacement parts, came across D R Cooker Hoods - rang quite late in the day - answered within 3 rings - spoke to Chris on phone who was very helpful and explained how I could find exactly what I needed in order to ensure I was ordering correct parts, gave me great price. I ordered there and then and parts came within 2 days. Couldn't ask for better service. Thank you again Chris!
October 2022 by Joe Ranson
Terrible service. My Elica fan broke after a few days and I've been waiting 3 weeks for a part when they should be fully replacing it. I had to chase to get a response for my initial request and I have chased up since without any response. Still waiting for it to be resolved.
October 2021 by kieron duchnowski
Yesterday I posted a review with being frustrated in how I was treated but I have now had a conversation with the manager and have accepted I was in the wrong with the post by individually naming him which I shouldn't of done.I am giving them a 5 star rating on the phone call I received from the manager and the discussion i had with him to resolve the current situation I have with the company.Thank you for sorting the issue out and I take back what was said yesterday.Kind Regards Kieron Duchnowski
October 2021 by Malcolm Rogerson
Called them with a fault on a new Elica Switch hob two weeks ago. No fix as yet despite several calls to them. No response. No calls back No response to emails. Clearly no effort to assist me.
October 2021 by James Allen
They had the part in stock and a great service as usual!
October 2021 by John Graham
Very helpful
October 2021 by Guy Crabb
Julia gave made a quick diagnosis on the phone of likely issue with 14 year old island hood and parts arrived within a week.With one issue unresolved, Chris offered on another phone call to inspect the likely part and repair if possible while. This was successful and I also got a refund on one the original replacement parts that wasn't required after all.Lorraine was extremely pleasant too.Such fantastic service is very rare, thank you very much!
