November 2023 by Yossi Dahan
Staff were friendly, screen was good as was audio. But sadly - going to the cinema these days is meant to be a premium experience and this was nothing but. Toilets are filthy. Ordering food from the machines was a nightmare.. Staff tried to help (deal was only available on machines) but it took 20 Minute and - worst of all - recliner "VIP" seats were broken and very uncomfortable
November 2023 by Russell Sharp
Don't bother it's so cold in the there, had to have coat done up and even wear my hat. Disgrace to charge to come in, films not started yet and we're freezing in here2 hour film ! Never going to last that in this temperature.
September 2023 by Hazel Ducasse
The VIP chairs are worth the price, very comfortable, especially when watching a long film. Don't like the new system of ordering food from a machine then having to wait while the staff prepare it for you. I advise to get there early so you don't queue for too long.
September 2023 by Bryan
Great movies and too sound quality. VIP seats are wider and quite comfy; but not sure they?re worth the extra money. There is a M&S just opposite with significantly cheaper popcorn.The parking is busy, but we have always been able to dinde some space.Don?t bother showing up on time for the movies: there is 30min of adverts (and trailers) before the movie begins.
August 2023 by Clare Fowler
We was asked to stand for 20 mins in filthy main area as couldn't get into screen till nearly the exact listed time, nowhere to sit and 2 of us have disabilitiesAll toilets were absolutely disgusting (I took pics, they were that shocking)Floor in main area filthy, popcorn and pickles all over the floor with staff just standing there next ro them, an accident waiting to happen as pickles can easily be slipped on. Overall an awful experience and when I went to complain on their website, surprise surprise,, it didn't go through
August 2023 by Christian Martin
Great value cinema. Never really that busy.Buy the tickets in advance and get your popcorn t the standing order counter .Parking is plentiful and even free if you arrive after 18:00The cinema can be a bit scruffy but you can still see a film for 5.99The VIP are great value.Would highly recommend.
August 2023 by Me Sh
Clean and a great place to bring family.The food ordering system didn?t work and there were no signs saying they were out of order, they would let you pay for the food but you still had to join the queue which was confusing. We would have joined the queue earlier if we had known.It was a pity and we missed a bit of our movie because of the super large queue for popcorn :(
August 2023 by Preethi Shaji
Good ambience and space. The cinema looks decent but they cut off air conditioning in the mid of the movie. This is the only cinema I feel suffocated every single movie after an hour I have been in there. Overpriced food and snacks as usual but if you find coupons, consider this a better experience.
August 2023 by Jay Jinman
I have been going to the vue cinema in staines for about 15+ years in this past 2 years the experience has been very poor, orders not been met, films playing up and have to wait around or unable to make the next film there putting us in. Poor service all round. I've lost more money in this past 2years then watching a film. (Only gone 5 times in the past 2 years) I'm now starting to go to the light cinema rather pay more for a great and better environment.
July 2023 by Karen E
Good cinema but collecting food and drink was very slow and people pushing in didn't help. Clearly not enough staff serving which wasn't their fault. Was in the queue 25 mins.Comfortable seats and good leg room and temperature was good too. Was a full screening so if your coming for a busy screening allow extra time.Pleasant staff but they do need more.
July 2023 by Ahsaan Hussain
Booked VIP, ended up on a seat where the backrest was broken. Went out to just ask whether they can accommodate us in other empty seats to ensure we don't end up disturbing anyone.Was told to wait in the food and drinks queue (ridiculous!) which would have made me miss the movie. Asked the member of staff but she said there's nothing they can do.
July 2023 by David Munoz
Bought tickets online to save time. When arrive, you always fancy some popcorn, so we order some in the self-service screen and then is the problem, when the queue for the collection is massive.....we missed the first 10min of the movie.3 people serving was definitely not enough
July 2023 by Luke Bourne
Good cinema. Prices are cheap, seat was comfortable enough and had plenty of legroom and I had a good, clear view of the screen. Only downside is that the cinema itself is starting to show it's age, it definitely could do with a revamp.
July 2023 by Sushrut Timilsina
Lovely forecourt with 16 cinemas in total. The staff are friendly and very helpful. They have a foyer with food and drinks served which is overpriced.The only con is although the staff are at the bar and till, they would ask you to pay for food and drink on the self serve machine which makes no sense. If you catch the correct time, the food is alright.Cleanliness is ok. The cinemas are not cleanly thoroughly, only the rubbish is taken away. I?ve never seen it being swept so be careful to sit down without checking the seats. The theatre size is average. Average value for money but also is convenience as there are many shops around to eat your daily shopping after the movie with a huge car park just outside too.
July 2023 by thomoagogo
1st time here and I was pleased to be surprised overall it was better than I was expecting.the seats we sat in was VIP seats and they were very comfortable and roomy and even reclined a bit but the view of the screen was surprisingly very good.there are even fully reclining seats in the front row.Another positive is the ticket prices are quite cheap even if you upgrade to VIP however the downside is the cost of the food and drink ?I was quite shocked to see the prices it is actually cheaper to watch the movie that eat& drink.But overall I would go back to see another movie.
