March 2024 by Tel
My wife and I had our appointments today 28/02/24. Practically no waiting time, very quick and thorough professional service. Staff very helpful and just an all round effortless time on our behalf and reasonable price. Thanks to everyone.
November 2023 by Gordon Talbot
Had an excellent experience for my eye test today. Very professional and competent Optometrist who knew exactly what I needed and most importantly listened to me.
July 2023 by Waxsta
Amazing helpful staff. The optician here is extremely friendly and always smiling. Class act all of them. Highly recommended branch with excellent service.
April 2023 by Jennifer Hanlon
Had my eye test at the Ashford, Surrey store and went back a couple of weeks later to order my frames I was was served by a very helpful and knowledgeable lady named Tess, great service i was really impressed by the service. Well done Tess you are a credit to the store.
January 2023 by Regina Delura
We went to the Stains stor with my four-year-old daughter, we had a private prescription, however we couldn?t afford the glasses so we went to have an NHS test for my daughter. They have refused stating that because she had private prescription, she?s not a title for the NHS one ,its total rubbish it?s shame on them to refuse a four year old eye test. I will never use them again. My husband and loads of my family members used them and I will make sure that they know how disgraceful vision express never use them again and I will make sure that my family members will never go to vision express ever again.
December 2022 by Kawal Gill
All the staff at vision express was very helpful and informative
November 2022 by Nizam Bitar
Last Thursday 11Aug I went for a eye glass adjustment.Tanya warmly greeted me and provided a professional service.Such excellent Customer Service.
November 2022 by Stephen Garnett
Vision Express staff are courteous and very professional.They are very attentive and patient.I am recommending Vision Express to anyone seeking the services of Opticians.
November 2022 by Trish Mcdermott
Great service. Corrected percription without hassel given another eye test on the spot no charge. I needed the stigma removed. Friendly helpful,understanding service.
November 2022 by Dave Duff
Appointment was on time all was explained to me during eye test would recommend this company very pleased.
November 2022 by Andy Harding
Very helpful with adjusting my glasses and giving me advice
November 2022 by Richard Johnson
Top service. The mam who served me was really professional and explained everything.
November 2022 by David Hodgson
Very friendly and helpful people who made the whole process straightforward.
November 2022 by Angelica Abad
Staff needs to be re-trained on how to deal with customers with ?manners? especially the short haired receptionist.Tuesday I came to pick up my contact lenses and this receptionist was chit-chatting with her colleague. They gave me the contact lenses, I said thank you but no response as they were still chit chatting. Don?t get me wrong, I?m not saying they can?t chit chat, I?m just expecting them to at least prioritise the customer. But I ignored it since I got what?s important: my contact lenses.Wednesday morning, I tried it on and it turns out they gave the wrong contact lenses. It was multifocal with a range of 1.25 - 2.50. Contact Lenses kept coming off and it honestly gave me a headache . My prescription is not multifocal with a grade pf 2.75So I decided to sort this that day because my flight is tomorrow. I came in to the store showed them what they have given me. And I saw the packaging with my name in BIG BOLD LETTERS. I don?t know how you can miss that but hey, it happens.They gave me the packaging, and all I was expecting was a simple apology. But nothing, all I got was ?here you go? as if she didn?t waste my time, gave me a headache and made me late to my job for half an hour. (Note that, my job starts at 9:30 and they open at 9 am)The receptionist didn?t even have the basic decency to take ownership of the inconvenience she has caused.It?s just disappointing when you give people a chance. My mother came here to get glasses at an overpriced rate (more expensive than branded glasses from Specsavers) but she had to return it because it was that bad. I thought this was just an anomaly because people make mistakes but now I can see why she wouldn?t recommend it.On the lighter side of things, the optician was really kind and nice. She was really focused on doing her job. And for some reason, she was incredibly calming - I think it?s the tone of her voice. She?s the reason why this is a 1 star review instead of 0 stars.It?s just a shame that she has colleagues like that. (And it?s plural because the lady that the receptionist was chit chatting with didn?t even correct her, she just stood there and watched)As someone who has worked in customer service, having manners and decency to own up to their mistakes would make the service a lot efficient.
November 2022 by samia Mansouri
The ophthalmologist was great, best experience so far. Friendly staff, the only inconvenience was not being told the price of the prescription till the very end of the process.
