April 2025 by Louisa Giuntini
As someone with an allergy for food options on the bottomless brunch menu there should be more for choice. However our server Poppy was amazing friendly, happy and amazing overall!!!
April 2025 by Isabella Stecka
Joe has been great ensuring that the drinks have been flowing for our brunch!
April 2025 by fabian evans
Ricky was really lovely attentive.
Wheelchair accessibility: The wheelchair access is very hard to come up. Someone had hold the door for us. I think there?s some what needed to be done there
April 2025 by Jenny
My friends and I visited yesterday for food and drinks, and overall, we had a great experience. Upon arrival, we were warmly welcomed by a lovely young Asian lady at the door. She greeted us with a big smile, promptly directed us to a table, and was also seen actively serving drinks and assisting guests, she seemed genuinely attentive and hardworking.
The menu had a fantastic variety with plenty of appealing options, and both the food and drinks we ordered were great.
However, one thing that stood out to all of us? and not in a positive way ? was the behaviour of a white female manager who appeared to be spending a significant amount of time chatting and laughing with several team members near the kitchen area. It didn?t seem like a quick team huddle, but rather an extended and casual conversation. At one point, there were around four to five floor staff gathered there, engaging in the discussion while the restaurant remained busy (almost full). It gave the impression that this manager was unintentionally distracting the team and forming a group, which may have impacted the overall attentiveness in the restaurant.
Meanwhile, the Asian gentleman in the white shirt appeared very professional and was consistently working hard the entire time we were there.
While the service itself was okay and the atmosphere enjoyable, I believe better floor management and more focus on guest service during busy periods would have elevated the experience even further.
April 2025 by philip robinson
The food wasn't what we expected but it was ok. The staff were nice but didn't really come around we had to beckon someone over twice.
April 2025 by Stacey Morriss
Absolutely nothing Caribbean about this place at all!
Parking: Worst restaurant I've ever been
Kid-friendliness: Not at all
Wheelchair accessibility: Not sure
March 2025 by Gita Mistry
Joe very helpful . Helped us choose the food, it?s my first time here. Very nice . Thank you
March 2025 by kt
Our waiter Rich was very lovely and food was good
March 2025 by Lucy Gent
Vegetarian options: Yea
Wheelchair accessibility: Yes
March 2025 by C W
I recently visited the Turtle Bay branch for dinner, and unfortunately, the experience was far from acceptable. Upon arrival, we were left waiting for five minutes before being greeted by a staff member who was apologetic. After another 15 minutes, we were finally given a seat.
Once seated, it took a while before anyone came to take our drink and food orders. We placed our orders, but when the drinks arrived, they were made incorrectly. I went to the bar to ask for a change, and the bartender told me he would consult with the manager. He returned to inform me that the manager had refused to change the drink, suggesting that I either drink it or buy another one. I was disappointed by this response and left the drink untouched at my table.
However, our starters arrived, and I have to acknowledge they were great. Unfortunately, things took a turn when my partner politely approached the manager again to ask about the drink. Instead of offering a solution, the manager began shouting, stating, ?If you keep asking for another drink, who is going to pay for the first one?? This level of disrespect and lack of customer service was deeply upsetting.
To make matters worse, our main courses arrived, but they were incorrect. This seemed intentional given the sequence of events, which only further ruined the experience. At this point, I decided to leave, but to my surprise, I was still charged for the full bill, despite the many issues we had encountered.
This experience was completely unacceptable. The poor service, lack of professionalism, and refusal to resolve any issues left me frustrated and disappointed. I will not be returning to this branch again and will be sharing my experience with others.
March 2025 by Charlotte Vanstone
Richard was fast and efficient and very accommodating! Brilliant.
March 2025 by Paja Jaja
Ok place with unique food and drinks, friendly staff
March 2025 by Eloise Egleton
Thank you for looking after us at bottomless brunch, Jo was fab, Johnathan was great chef. Tyler thank you for being awesome.
October 2024 by lamia Nadji
Great customer service by a waitress named Roshni, she was absolutely fabulous. Very bubbly and kind.
Vegetarian options: Great
October 2024 by Chloe Mae Boweren
Joe and Tom specifically were amazing on our recent visit to turtle bay. They kept us so comfortable and made sure we were topped up the entire time.
Very happy and cheerful when coming round, and just a general lovely experience.
:)
