November 2023 by Soji Jacob
Customer service is brilliant no doubt but the network is garbage. If you live in Staines, you?re better off with your current provider or possibly anything else but Three. No 5G , and 1 bar with 0.5-1mbps in 4G.Edit: Their network coverage map is also a big scam. There's no 5G coverage anywhere in Staines.
October 2023 by Angela Atkinson
There is a wonderful Romanian lady in this branch who is just super helpful and knowledgeable. I'm so grateful for her service.
August 2023 by Ryan Theobald
Great customer service,Big thanks to Nicki from StainesI was very pleased with the customer service Nicki provided, very kind, helpful and led me in the right direction.
December 2022 by Casvino Sequeira
I went in there earlier today and the girls in there were more than helpful better experience than I got online
August 2022 by Mario Balestri
Great customer service from Naz in their Staines branch.
August 2022 by Amaan Nawaz
lovely customer service, I was explained all the plans by a young man named Matty who really helped me choose what was best for me.
June 2022 by James Arnold
Really polite staff.Very clean and has everything on display nicely.All phones are available for testing.Great prices and offers for new and existing customers.
June 2022 by Michael Chandler
Waste of time, 3 customer service doesn't exist.Edit: this is not just the shop, its the whole of 3, they terminated my old plan that I was perfectly happy with and I ended up paying more than twice as much for a plan that did not satisfy my needs, so much for being a valued customer, I changed supplier.
June 2022 by Surinder Sokhi
Had the. Phone update they did everything to set it up great job
May 2022 by Keiron Cruttenden
Staff were rude and very unhelpful when they discovered they couldn't help with the enquiry and get a sale,might consider using three again but won't be going to that shop
April 2022 by Patrick Matope
Have been with Three since June 2016. No complaints the Staines-Upon-Thames shop has good customer service but the constant staff changes though hmmm.
December 2021 by Ashley Blewett
We popped into the Three store in Staines. There was a reasonable selection of phones and very good deals on contracts.I was very pleased to find that the staff member that helped us really knew detailed specs of the phones and was able to very helpfully offer information that made it possible for us to make a good choice.With my last mobile, there was also a very knowledgeable sales assistant.While we were sorting out the purchase, another staff member was helping an older couple set up their phone. She was very patient and helpful to them and I was very impressed.Quality service from the Staines Three team - well done!
December 2021 by Mark Hasted
Excellent. Andrew, Naz and Sara were helpful and welcoming, plus saved me £20 a month on my phone bill! Nice shop, great atmosphere.
December 2021 by John Inwood
Went in to buy a new PAYG phone and sign up for a SIM contract. Very disappointed. The two staff made it clear that unless we wanted a phone on contract they had little interest. The phone we wanted wasn`t in stock and we were told that they had no idea when, or if, it would become available (a Samsung A52S). We did establish that the Putney store had stock - we went there and our treatment was totally different.
November 2021 by Ieva Stani?nait?
Thank you so much for Sara from Staines!She told me in detail about the services and helped me to choose the most suitable option. She is really friendly and it was nice to have a good conversation. I wish all the best and more workers like Sara!
