September 2023 by Ben Frost
Used to be a lively local pub.Now it's full of immigrants ruining staines and the local area.
November 2022 by Gillian Little
What a terrible experience.. So run down. So sorry for the people staying there. that obviously have no alternative, This is not a hotel it is a hostel for misplaced persons. Security Guards sitting at open fire exits to keep harmony amongst residents. not my words. told to me by one of them. Rubbish stacked up with dirty crockery outside rooms. carpet held together with gaffer tape.
November 2022 by Peter Warren
Really bad dated hotel that now isn't available to public fool stop because government have closed it due to homeless Afghanistan people living there it is all so not a mercury hotel no more don't waste your time with this one
November 2022 by Dammi Rathnayake
Friendly staff and awesome service! Clean tidy room but not so spacious for a toddler..
November 2022 by Natalie Pritchard
Friendly staff and a relaxing laid back atmosphere.
November 2020 by Sam McKay
Car park is woefully inadequate, we were told our only option was to use the adjoining pay and display carpark, which requires a new ticket at midnight. On the bright side the roof didnt leak, silver linings and all that....
November 2020 by Arianna
Nice,very clean and lovely rooms!
November 2019 by Kumar Saket
On Thames river
November 2019 by Hans Pillow
Only stayed there for one night so cant be 100% sure but cant fault it for my time there. The staff were friendly, nice big rooms, everything was clean
November 2019 by Mike Mike?s
Very good place to eat
November 2019 by Jim Kenny
Find something else.
November 2018 by Giuseppe Taglieri
Cozy hotel, very friendly staff. The fast check out function is excellent. Old style rooms, those on the ground floor are a bit cold, they leave a heater in the room I recommend using it.
August 2018 by Elaine C.
Great location on the river! We got lucky and got to see a group of swans swimming by. Friendly staff and the pizza was really good. Great place to sit and enjoy a beer or glass of wine at the restaurant. Rooms were small (if you are from America) but they are clean and you get used to the small size rather quickly. Great location! Lots of restaurants in the nearby shopping center (you can walk there) and the train station is also within walking distance!
March 2018 by Gabrielle R.
After flying in on an international flight and not finding any dining options available in terminal 2, I was starving. I arrived at Mercure Thames on a Sunday at 10:04 PM. I saw a hotel restaurant sign promoting pizza. I asked the front desk if I could order one. No such luck since the kitchen closed at 9:30 since it was a Sunday. Chef Antonio went above and beyond and offered to make me a pizza!! The manager was also very helpful. Outstanding service!!
July 2017 by Jessica W.
This review is just for the Riverside Bar and Restaurant. Lovely location along the Thames river- nice view, nice patio, friendly bartender. Nice little town near Heathrow and this would be a better option than say an airport hotel for the night.
