January 2024 by sarah B
Everyone incredibly friendly. Will go out their way to help you and always great you with a smile. It?s always a pleasure picking up my medications from them. Thank you Sarah Young
December 2023 by Maria Smith
Text me to tell me my medication was ready, arrived to find missing meds due to gp not signing script. Why didn't they call me to tell me that ???
July 2023 by albert63091
can never seem to get an answer on the phone,just cuts off
June 2023 by ROBERT DANN
Very rude women and unhelpful
April 2023 by Tibor Auer
I want to express how kind and helpful the pharmacist were today! They were very patient and professional even when I went back for the third time in 15 minutes. ??
March 2023 by shubhangi vashisht
Sometimes doesn?t have availability of the stock. Otherwise, acceptable service for prescription collections.
December 2022 by ivanna ivantsiv
The staff is really rude!!!Raising the voice soo loud!!!!
August 2022 by Arii Ko
Probably understaffed because everytime i go the lines are so long and staff are quite rude
July 2022 by Matthew
Would give 0 if I could, recently went in on behalf of my mum who couldn't come in because she has COVID and arthritis and I asked for over the counter medication.I was refused the medication and told she had to come in, to get over the counter medication. They seemed unprofessional and rude. I asked if they could speak to her over the phone they said no.I've been able to collect the same medication from other pharmacies without any issue.
April 2022 by Adri K
Want to give them a 0 but I can?t. The old lady with really short hair at the tills, I think her name was Berlinda, was so aggressive and unprofessional. I?ve been there a few times and she?s been so horrible every time. On top of that she tries to rush serving the customers. Not going there again. Don?t recommend. There?s a reason why their ratings are so low.
December 2021 by Kashif Husain
Fine but a bit slow
July 2021 by Cloudia Fernando
Very bad customer service. Lady's on the tills, not helpful at all, very rude. They think they know everything, not listening to what patients say, they think they are the pharmacist. I have spoken to few pharmacist at Tesco Ashford, they more helpful and polite. Keep away from that branch, Feltham high street tesco pharmacy is much better.
July 2021 by Kimberly Hobbs
Staff always helpful and tactful to the situation. Never had an issue.
February 2021 by Gordon Whiley
Horrible experience. My son was having an allergic reaction to his mother?s milk. She is clinically extremely vulnerable and shielding, but she had to take him to see a paediatrician in person at hospital in the midst of the peak of the highly transmissible Covid strain where hospitals where being overwhelmed. Thankfully the Paed was efficient and lovely and prescribed us more Neocate formula. Relieved to be out of hospital, I went with the prescription to this pharmacy. They however refused to give it to us, as the Paed had not stated which of the 5 types of Neocate she had prescribed, and ?the pricing authority may not refund the cost of the prescription?. I explained that this is a repeat and the TCP powder that they had was the right one, however they refused. They insisted I send my wife back into the hospital and find the Paed, and that the prescription has TCP added to it and initialled. This meant my wife had to spend another hour inside the hospital, the Paed was very angry when she heard. When I finally returned they only gave us one tin, despite the script saying ?a months supply?. After some heated words, she agreed to give us 3 tins, ?maximum 5 days supply? according to her. Heartless, and incredibly cruel to cause my baby to wait for their food and risk the life of the mother so that they can ensure this script is fully refunded. One star is too much.
November 2020 by Andy Clarke
Decided to go in for a coffee and a bacon bap in the onsite restaurant I don?t think awful really covers the experience the double espresso was strong but Luke warm the bap was the cheapest white bap available in store and the bacon was cold dreadful just about covers it