December 2023 by BRETT JONES
Great service from a young lad called Kevin.Refreshing to see.
December 2023 by MI SUN LEE
Shop is not busy at all and number of staff are around but they just are not willing to help the customer.
November 2023 by Brendon Vince-Sheridan
The store at this address has now closed down and moved to the High Street. They have also changed their closing time from 8pm to 7pm.Be nice if they updated it on Google maps though.......
October 2023 by Nick N
What is it with Sports direct staff. When we eventually found someone she told (not asked) us to put the shoe back whilst she found the right size. She then reappeared a few moments later saying she couldn't find it and just walked away.
September 2023 by Gee Bird
Always good. But like many it's become a little overpriced. Hidden expenses on something's are obvious
August 2023 by Colleen Scotton
The most awful shop , the most awful staff , not one of them is helpful , prices wrong on items!! I could go on .. never again.. if I could give it less than one star I would
August 2023 by lol bit
Went in today, staff rude and laughing when you complain about wait time. Asked for management but no assistance.Waited forever for service football boots section service is a disgrace and young lad extremely rude. Wont step foot in there again.
August 2023 by John Dickens
Terrible shop, I waited 15 minutes to get someone to serve me on the trainer department, only to be told by rude members of staff they will send someone over to help me, they never showed up, I don?t understand why the staff members that told me that couldn?t just help me out, I ended up walking out in the end.Oh well that?s £80 of my money sports direct won?t be getting.. it seems to me they only employ staff that just don?t care about customer service or need proper training. The management needs to address this problem ASAP as I?ve read the reviews and most are saying the very same thing as me.. avoid this shop it?s terrible ?
August 2023 by Michael McGlinchey
Terrible service.I walked around the shop for about 15 minutes looking for a member of staff to get me a size 10 shoe, I eventually found one at the far end and she doesn't deal with that particular side of things. She was helpful though and walked with me to find a member of staff to deal with my issue and radioed a guy to come and help me.I waited for him to come and assist me, ten or so minutes went by and he never came, so I left without the footwear I was wanting.Sports Direct missed out on a sale due to terrible service and I leave this negative feedback due to this experience.
August 2023 by Whitney Hughes
No one on the children's section of shoes waited about for a good 15mins to get some football boots. The guy that is on that section was so rude when he finally did show up not just to me but to others too! Disgusting customer service. He needs training in good customer service!!!!
May 2023 by Nikolinka Gavrailova
The shop in Staines is new and fresh but customers service is far from 5 stars.Our last family shopping there wasn't too pleasant.It's was Thursday around 2pm and shop wasn't busy but after asking 3 staff members for assistance they all said they are busy with what they doing (shelf arranging)and they are not able to help us ,no one of them even apologised for that.After finally got help and choose products for over £100 we went to the till but been waiting for 15 min,not on the queue but on the till for staff for figure out how to scan products.Yes,you guessed it no one apologised to waisting our time keeping us waiting.I recommend to everyone to avoid visiting this shop, as long you most probably will be not appreciated as a customer, as well no respect for your time and money you spend there.
May 2023 by Tyrone O'Brien
It was newly opened not too long ago. Nice clean store with a variety of sports clothing and brands.
March 2023 by Ravi Dhillon
This store recently opened, in all honesty much prefer the big store near the cinema. It?s a nice store, friendly staff just isn?t very big so might not get everything you want. The store is well structured, everything is very clear and concise, especially love the toys and video game section, felt right at home. Purchased quality swimming trunks, water bottle, gym bag for the local spa.
February 2023 by sham singh
I was looking for some staff to help me , but non were around, went to the cashier and one staff member immediately came to help me and find the correct trainer size. Cas the sales assistant is superb and a great asset to the company. His colleagues need to measure their customer skills by him, as Cas is a model sales assistant everyone there should try emulate. No doubt a future CEO.
January 2023 by Nathan Bolding
Terrible service from staff (when I could eventually find someone) tried to return a pair of trainers I got for my son the day before turns out they don't offer such a thing as a refund only credit note or exchange, explained I had order the bigger size on line coz they didn't have it in stock the manager couldn't care less.
