January 2024 by Orathai white
Worst service I did receive from the staff, I opened the new account with a different bank. I can?t stand their behaviour, no wonder why more people choose to use machines more than dealing with them.
October 2023 by Nizam Bitar
We were served yesterday by Barbara who offered us the highest level of Customer Service. She was polite, helpful and so very knowledgeable about the questions we asked. We felt like VIP's
August 2023 by Vini Ninkovski
Outside machines don?t take cash.3 evenings wasted as the cash machine don?t accept my cash.Useless
July 2023 by Geoff Tibbitts
Always find the staff very helpful
May 2023 by Mr A
Machine kept my card wrongly, no one can tell me why, so have to wait for a replacement. Very poor customer service.
March 2023 by Feri A
Rubbish service. 1 person on the counter. Cash machines not working. Stafff very unprofessional. Will be closing accounts here
February 2023 by The Richmond Army
All other Banks back to 9-5 opening hours after Pandemic this is the only Bank in the UK close 3pm. Very disappointed making billions out of customers keep closing branches also reduced hours no respect for customers.
February 2023 by The Richmond Arms
All other Banks back to 9-5 opening hours after Pandemic this is the only Bank in the UK close 3pm. Very disappointed making billions out of customers keep closing branches also reduced hours no respect for customers.
December 2022 by Josh Barnett
The man behind the counter told us to see the lady at the front of shop, after waiting for over 10 minutes we told him there was no one there, at which point he shouted "sit down at the front at us".Very poor service
August 2022 by Elizabeth Wyatt
Disappointed that only one member of counter staff on duty at approx 2.50pm to deal with a queue of 9 people, when the closing time is 3pm. Santander really need to add a further 2 ATM's inside the bank. I was advised to go outside to their ATM as inside ones also had queues. The trouble with this is, the sun hits the screens, making it difficult to read. In a time when scams and fraud are uppermost in our minds, this is not an option I am happy with, as a method of reducing the inside queues.All the staff I have dealt with including Usha today have always been perfectly pleasant. It is a shame they have to put up with verbal abuse on occasions, due to the frustrations of certain members of the public, whilst waiting in lengthy queues.In view of the fact, Santander had an 8.1 billion euro profit in 2021, they really should, have more consideration for their customers, rather than the shareholders.
July 2022 by Majid Naeem
A very friendly and kind staff member who addressed me during my last visit. That was beyond expectations.
August 2021 by Sunny Patel
Great service as always. All staff are so welcoming. Even though I don?t visit as often now due to working from home, whenever I go in Mandy Dhaliwal is a pleasure to deal with. Always smiling and great customer service. Goes over and above. Will always use this branch because of the staff there even though it isn?t my local branch. Keep up the great work! :)
July 2021 by Fiona Matthews
Always very helpful
September 2020 by Farahnaz Ghulam
Best bank ever ,the customer service is wonderful .
September 2020 by Joao Afonso
Poor costumer service
