November 2022 by Ibrahim Alderi
Excellent staff very helpful especially a manager named James I have had 2 encounters with him he's been absolutely great professional helpful and outstanding thank you very much to all staff especially to James I don't know what his position but I think he is one of the managers highly recommended Sainsbury's
January 2021 by Victor A.
This review is about the petrol station specifically rather than the store itself. I've bought petrol from here on a few occasions and each time I've had the same experience, one dispenses fuel and a total amount comes up on the pump 30.50 for example, put the pump back in the holder but when you get to pay they say its 30.51 or on some occasions 30.52. Previously before the petrol station was refurbished could put this down to old pumps (though still not legal) but now with a complete refurbishment and new pumps its still happening. Each time I raise it with the staff where you pay they aren't interested in fact downright miserable. Yesterday I asked if the super unleaded that I purchased had been reformulated to 97 octane from 99octane, its premium unleaded she said blithely. I tried to explain premium unleaded is always 95 octane in the UK and I had purchased super unleaded, they don't tell us anything she said in a monotone, I realized this staff member would be better off engaged cleaning the pumps and the tyre pressure gauge then at the till. So if anyone is reading this from Trading Standards / Department of Consumer Affairs do conduct your own experiment. My car had at least a gallon of fuel but the pump dispensed enough fuel as though I only had two litres left so again worry about the accuracy of fuel dispensed. Tesco were prosecuted a few years ago for having fuel bypass system to make extra profits.
November 2020 by Kumar Gaurav Jain
Click and collect is amazing facility provided by Sainsbury. Be punctual and reach to collect your stuff on time. Staff I meet was amazing and very friendly. Only issue with click and collect I see is that you don't get some items in your package as you see in the app or site. Don't worry, your money is safe. Sainsbury doesn't bill for what they don't add to your package.
November 2020 by Robertas M.
Great product quality,huge variety,helping staff
November 2019 by Maria Butler
Great staff very helpful
November 2019 by Paul Watkins
Great shop
January 2018 by Linda L.
Rude lazy staff. Many products on its sell by date or very close. Staff in groups watching customers struggle with emptying trolley and packing at the same time. No thought of asking if they need help.
January 2009 by Sue B.
I've been using the Staines Sainsbury's for years, so have got used to its little quirks and niggles. It's a large supermarket stocking everything for your weekly shop. They don't provide much in the way of clothes, electrical and other such lines (apart from during the January sales). It stocks a wide range of groceries, but keeps doing that annoying thing of changing where things are so you can wander round for what seems like hours looking for the things you buy every week. The thing that really lets it down is the cigarette/lottery kiosk. The queues there are always long and the staff can be downright rude.
