October 2023 by Maria Sheremeta
this is the worst customer service, canceled my online order. I will no longer buy from this store
September 2023 by Thom Watson
Dreadful customer service from "well I'm the manager".20 minutes before store closing time, I, disheartened, walked away from the fitting room as there was a barrier created with a clothes rail. A staff member noticed and told me I was able to go in there (I'm guessing they may have thought it wise to try and help a customer spend money and maybe that would help towards sales targets in a trying time for high street retailers). Pleased with this action, I walked back to the fitting room and as I approached I was stopped in my tracks by the sound of "the fitting room is closed". I remarked that a colleague had said it was okay for me to use it and this was met with "well I'm the manager". I suggested they may want to tell their staff. I was ignored and walked away from. At no point did the manager deviate their course to talk to any members of the team. The tone i was met with was harsh, unpleasant and unnecessary. Maybe further training needed in this case.
July 2023 by Sean W
They no longer do paper receipts and you have to part with your email address just to buy something.Won?t be shopping at River Island again upon this basis.
January 2023 by linda Ghadialy
Staff are very helpful. Suggested few outfits. Found my perfect outfit for night out.
July 2022 by david gardner
Helpful friendly staff, got the suit I needed in my size. Thanks
June 2022 by Ionut Marin
Nice and clean, friendly staff
June 2022 by Benjamin Gallagher
Seemed to be a good mens range as far as men's ranges go, got a really nice pair of jeans, staff were nice.
April 2022 by Seema Fernandes
There's always new varieties with great discounts .customers service is all time excellent.
February 2022 by Ravi Dhillon
Lovely clothing shop located in Elmsleigh shopping centre in Staines Upon Thames, quality and affordable garment. Customer service is friendly and attentive, was very impressed.
January 2022 by Harpreet Sangra
I was served by the lovely lady Brook at the counter today. Thank you very much for the great customer service ??
January 2022 by Jay s
Really nice staff and quality of clothes is really good
December 2021 by Jay Singh
Really nice staff and quality of clothes is really good
October 2021 by Sharron Lock
Great selection of clothes shoes and bags.. was a sale on last time I went in and got some good bargains..
October 2021 by Emma Hussain Seers
Small store. Shopping with my husband and he went to use the fitting room. Strange wink from a store assistant. ( under the impression she thought I was much younger). Uncomfortable store to be in.
September 2021 by Geraldine Hills
No changing rooms open. I only wanted one outfit so didn't want to buy all the options available just to take them home, try them on, then return for a credit note.There was plenty of staff working. They have lost my custom.
