April 2024 by Suzi
Natalie and the staff are wonderful and helpful at all times . They go out of the way to help like putting items aside for you so that you can go to the bank to get cash .Best charity shop in Staines ??
March 2024 by Lexa
Been going here for years. Shop always looks lovely and tidy and the girls there are always welcoming and go above and beyond to help.
October 2023 by Rachel Erodotou
I booked a collection online for Friday 27th October. I uploaded pictures of my two sofas. I then received a confirmation only on the website to say it was successfully booked for Friday collection. I called the branch to make sure this was the case. The lady I spoke to told me yes they had received my booking and photos and that she needed to speak with her manager to book it in. She came back on the phone to me after leaving me on hold and said it was good to be booked in. She told me that I would receive a text to say it would, which I did then receive from Boxmove. Tuesday 24th evening I receive a text to say you collect has been scheduled for tomorrow between 7.57-8.27am then next morning (25th October) I couldn?t message or call this number back as it has no reply. The branch was closed. The guys arrived by 8am the next day. I explained to them that this was supposed to be collected Friday due to next sofas being delivered over the weeeknd. His response was not a chance I?ve been on holiday and we have had to reschedule. Inconvenient as I?m left without sofas for the next 3-4 days but I said that?s fine if you can?t then it will have to be today. The guy Billy said we can?t take these are they have stains and we can?t resell as a charity with stains. I said they saw the pictures and said nothing over the phone to me about it.Poorly managed and let down by what is supposed to be something to go for a good cause. Don?t bother wasting your time with these lot.
August 2023 by Joe Maryon-Inwood
Booked a collection, photos uploaded, but they cancelled without explanation the evening before. Bit disappointing
January 2023 by Carol Headington
The staff are brilliant here. They are helpful and friendly.This store often has reduction rails where clothes etc are priced very reasonably.
November 2022 by Mas Hassan
A very full and plentiful product to chose from the store seemed a bit cluttered. The staffs were helpful and polite.
November 2022 by Neil 64Rosie
This used to be a must visit charity shop because of the quality of the items and the fact everything was displayed in the same way the top retail stores would. However, this is no longer the case ? It now resembles an unloved charity shop. Quality of items appears to have dropped, many looking like a donation to a jumble sale! The prices though have ballooned. £200 for a second hand sofa that looks tired and worn out, I mean you get better value and items on ebay!Sad really because it's such a worthy cause and had previously been such a great place.
November 2022 by Kaye Stubley
Always a pleasure to visit ,very friendly staff easy parking , bargains to be had what's not to like .
November 2022 by Lynn Clements
Great place for some lovely items - including furniture ?
November 2021 by Matt Bailey
Pleasant team. Good range of stock including furniture etc. Sensible prices. Pick up a John Lewis suit for a tenner.
November 2020 by Malcolm Grant
Good choice and a good cause
