February 2024 by Laura Esprit
Have been a loyal customer of pretty nails for the past 3 years, I have no idea why I have stayed with them because each time I visit is an unpleasant experience.I had BIAB last week Friday, on my short nails, I was told by Lin to get extensions which I did not want, I want my natural nails to grow. (HENCE WHY I GET BIAB) by the following Wednesday , the majority of the gel had fallen off or lifted & this isn?t the first time this has happened. I called the salon yesterday (Friday) to get an appointment for Saturday. I sat down, had a fresh set of BIAB put on and asked for French tips, to which I was told ?no, they won?t look good as your nails are too short? I then said ?but I would like tips? the lady doing my nails said ?tips won?t look good with the colour you picked? I couldn?t believe it!!!!!I was then advised at the end I was to be charged full price?! After I mentioned that the only reason I was at the salon was because the previous job was so shoddy, Lin advised the reason they peeled was because my nails were short & I should have got tips/extensions?!If you?re not good at BIAB/working with short nails, just say that, don?t make your clients feel guilty for not doing what you want them to do.Lin then agreed she would charge half price half price which I begrudgingly paid.If you value your time, don?t go to this salon, you will be waiting ages to be seen even if you do book an appointment.Some of the technicians are very rough & have left me with cut & bruised fingers on multiple occasions.In short - avoid Pretty Nails like the plague!!
February 2024 by Sasha
Very rude, absolutely no customer service skills. They also seem to keep you waiting for a very long time if you don?t have a higher priced service to do. They?ll tell you to wait 45 mins and once that?s up they?ll say another 45. Would not recommend
February 2024 by olivia
Completely not what i asked for, I even showed them a reference photo, but they were super thick and chunky, very disappointing. The colour was also very wrong i asked for a light pink but got this dark pink somehow. However, they managed to stay on for quite some time, I would be happy about that if i got what i asked for. Not to mention I paid £35 for this acrylic gel set. Not happy.
February 2024 by Raquel Miranda
Excellent service and super friendly highly recommended
September 2023 by Shannon 11
So I?ve been going to this nail place a while and every time I have had the worst experience , but after my last visit I have decided to never return againOn my first visit to pretty nails I was seen by a gentleman who was very rude. I sat down and he began by insulting the looks of my hand and how my fingers looked along with how short my nails were even though I had had my nails done a long time.After this visit I caught my hand in one of my friends arms as I fell over and the whole of my real nail was ripped out of my finger , it was extremely painful. I stopped wearing nails for 6 months . After this I decided to go back and give them another try to which when I went the gentleman I saw said that it was my fault and that they couldn?t do my nails long because of it.But none of this is compared to my most recent visit , i went to pretty nails to have infills done and one new nail (as one of mine had fell off) the initial visit was perfect and i was glad I gave them another chance how we they do have a bad habit of taking on lots of customers and you tend to have multiple people switch around to do you?re nails. Once I had had these done the next day I put my hand into my pocket as you do and my entire nail had snapped off, what was worse was this was the brand new nail that was out on not an infill. I decided to go back to the shop to give them the chance to fix it to which the lady told me that i would have to wait an hour to have it fixed. So she told me to come back in an hours time. I then came back and hour later to be sat down and forced to wait another half an hour in a chair, even though I had already explained I was in somewhat of a rush and I needed the nail fixed. Then the gentleman that did my nail made me feel bad telling me I needed to be more careful and it was my fault it had broke. He then proceeded to not file down the nail at all, or shape it the same as the others. He then made the bail shorter than the rest and told me he had done it so it wouldn?t break again. After this he then painted the nail a completely different colour to the rest and when I kindly said oh that?s not the same colour he proceeded to tell me that it was similar and good enough. I asked him to try and paint it the same colour and he put the basket of colours in front of me and asked me to find it myself. After all of this hassle and the nail looking completely different I decided to leave knowing I had gotten the best I was going to which them. Now a few days later (the nails only being a week old) the paint on the nails is coming off and peeling.I really wouldn?t recommend this nail shop there?s so many better ones out there. They don?t really care about their customers wants or needs they just want to overbook and make loads of money.
June 2023 by Maria Andreou
Very friendly staff.definitely I'll come back hereService: Pedicure
April 2023 by Zulma Roa
Awful experience. I popped in for a manicure, they make me wait for around 20 mins despite told me they can attend me immediately. The manicure was terrible , with almost dry polish ,you can see brush marks after finish. And left me in a corner in the waiting area drying the awful work with the dryer on top of another chair. Don't waste your time or money there .
March 2023 by Bird inflight
Beautiful salon, clean calm and amazing staffServices: Foot massages
March 2023 by Alexandra Buzdugan
I'm so happy with their services. One of the cleanest and most professional nail salons in the UK. You might have to wait a bit even when you book but it's worth it, they are really good.Services: Foot massages
March 2023 by Emma Bergquist
Pretty nails is amazing they are so talented I highly recommend them??
March 2023 by Kirsty Carden
I have been a few times in the past before it was renovated and went Sunday because my usual place was closed. The customer service was awful and it took 2 hours to get my nails done. My nails weren?t done how I wanted them too and started to peel within 48 hours. I won?t be returning
March 2023 by Liora James
Very amazing nail art and perfect nails
March 2023 by Leanne Dearsley
Did a great job in my nails, timings are poor don?t go if your in a rush!!No one spoke to me which is fine and I had a girl who was very good.
March 2023 by Megan Dearsley
Poor experience - staff member kept making mistakes, was biting their nails and then touching mine, colour is off & took their time.
March 2023 by Emily Malowany
Really lovely place! Did a great job on my infills!
