December 2023 by Baffour Edusei
friendly staff and very helpful.
December 2023 by Robert Denham
Poor service, bad advice , which to cut a very long story short, made me switch to Lycra. I simple renewal, gave me 2 weeks of dealing with O2 call centres, which if you really want poor customer service , its the ultimate. But it all started at this shop, guy just wanted to upsell, and basically told me a load of .......avoid at all costs
October 2023 by Amrinder Dhillon
Probably one of the worst O2 shops I've been too. Staff and manager haven't a clue about some of the Ts & Cs within O2 contracts. Think re training is needed, staff also rude - customer service/experience is not a priority at this shop. Only person who is decent wears glasses and beard.Better off avoiding this shop and going to Hounslow, where staff members know what they are talking about and provide better service.
October 2023 by Anna maria Bitar
A few days I went into O2 in Staines to resolve a small issue. Sid politely greeted me and resolved the problem. I was given a 5 Star Service. Sid was courteous polite and very professional
October 2023 by anthony pearce
Polite, Staff, and done my new contract with ease
August 2023 by David McClune
I thought it was closed! The doors were shut, there was nobody around and the lights were dim.But no! They were open!I was looking for a SIM only deal but the best they had was about 3x the price of anyone else. That's why the shop was empty.They might as well have been closed!
August 2023 by Barbara A.
Not attentive staff at all. They need retraining how to deal with customers. They are not smiling at all and very unhelpful.
July 2023 by Soji Jacob
You need some better behaved staff.
June 2023 by Stephen Watson
Visited due to a problem where after joining O2 I could no longer text a friend, they told me it was the friends network at fault. The friend is on O2!
May 2023 by john ingham
I visited this shop to sort my phone details and swap over from virgin out, the staff were helpful, knowledgeable and polite.It was so easy to get everything sorted in this shop in the Elmsleigh centre.
May 2023 by Youssef Barhoua
This is a completely wasteful store. It saddens me how it is meant to serve as a local store however the number of times I tried calling and yet there was no answer is astonishing. For a phone company they do a shocking bad job at at least answering the phone. O2 don?t even bother replying to this as it is clear from other reviews this is something to work for. Hire someone to watch the phone at least.Poor customer service
April 2023 by Mike Seymour
Staff only wanted to sell me the latest expensive phone.Ignored all my points about wanting a minor upgrade. Not to triple my cost.After everything. I eventually wore the sales guy down to just showing me the phone/contract I wanted. And they were out of stock.Waste of time. Rather than get a sale for £38 a month, he pushed for £69 a month. And made no sale. I'm off to another shop.
March 2023 by Seby D Silva (Rocker)
Digital communication chain providing mobile phones, contracts, broadband and accessories. This showroom is a. Good place to order. The staff is really helpful with full knowledge of the product specially Mr. Vis a gem of a salesperson. I would recommend buying here all your future gadgets and contracts.
March 2023 by Carole Longman
Young man was unable to help me with my problem with my sim. Said I should call O2 customer services. I asked him to do that for me but he wouldn't
February 2023 by Chris Penfold
A phone shop that doesn't help it's customers or answer their phones is never a good start! Have tried many times with no luck, ring Vodafone shop once and they answer.... Guess who I'll be using from now on!!
