September 2025 by kashif naeem
Sundus nationwide Staines branch she?s excellent helper and excellent person and we are very happy about her service she has provided us.
August 2025 by Dan Stc
Had help from Joseph this morning opening a current account in store. Really helpful guy. Thank you
June 2025 by Patrick Hope
Good attentive service. Very busy.
May 2025 by Michelle Willox
STAINES BRANCH - STAFF ARE AMAZING SO HELPFUL FIRST CLASS SERVICE ALWAYS LOOK AFTER ME AND MY ELDERY MUM WITH RESPECT
March 2025 by Dean Wright
Changing my account over felt like a difficult process, but the team at the Staines branch made it so smooth and pleasant!
I enjoyed joining the team for their morning warm up routine through the window before the doors opened haha
A special thanks to Manju who was super patient with me and made the whole experience great!
November 2024 by Christine Little
Nationwide Staines branch. I went into nationwide this morning Saturday , as I was concerned I didn?t have enough funds in my account for my outstanding direct debits so I waited for the branch to open and was greeted by Zainab Ali. After identifying myself Zainab kindly went through all my outgoings everyone and the dates that they were coming out how much my outgoings were in total for the month and reassured me that everything is okay and I had enough in my account To cover these. I really cannot thank Zainab enough For her kindness and support she just made everything better and I wanted to write this review for nationwide to see an outstanding member of staff she is.
November 2024 by Anton Kelly
Today, 5th of November 2024, I had the pleasure of being served by a very professional young lady behind the banks counters, called Simran. She handled my sensitive request/service with the upmost support and reassurance. She was also a joy to talk to, which is exceptional customer service in my view. @ Nationwide - Please hang onto this employee asset!!!
June 2024 by guy Wentworth
Went to the Staines branch today after having problems with my card. There were more staff than I expected, so no long queue, Manju was very helpful, professional & friendly & solved my issue. Very impressed by Manju & the team there.
April 2024 by Spicy Muffin
25 years as a customer and this store has a nice fresh upto date feel about it.
The staines branch staff are some off the best around and very helpful.
June 2023 by Scott Ruttley
I was very pleased with the friendly and professional service today.Tina provided service with a smileVery helpful polite and answered all my questions asked. thank you Tina
June 2023 by Mark Curl
Helpful staff make this branch a pleasure to visit.
April 2023 by Maria Ordona
I went to this branch today around after 3pm with the intention of opening an ISA account. one or two positive comment, 1st the branch itself look nicely set up inside, almost homely with all the furniture and sitting area. 2nd, I was seen at the cashier straight away as there were no queue. From here things went down hill with regards to customer service.I mentioned my intention to open an ISA, and I was pointed to the two staff sitting at the big table and was direct to go to one of them. However, as i approached the member of staff I choose to deal with my inquiry, she directed me back to the cashier to deposit my cash, which i did, and by the time the cashier had finished counting my cash more people had arrived in to the branch. I was made to wait further more for another person to deal with me . Although there was the other member of staff sitting at the table (from the initial approach) who had finished dealing with her customer, & was not serving at this point. I raised the question if she will be dealing with my enquiry, and to to my disappointment , she informed me that the person dealing with me was the person who happens to be the one who just opened up a new counter.I did not feel welcome at all, by no means. I will be placing my saving somewhere else. The member of staff in this branch were not very helpful at all. Aweful! i would not rate this Nationwide branch at all.I visited on this same day, 2 other banks , and the customer service were both welcoming and deserving of at least 4*.
September 2020 by Angela Molloy
Because it is closed for 3 months and I have to travel to another branch
July 2020 by Gary Evans
I ordered a new card reader which never came. I visited Nationwide in Staines to get one and they had none.The cashier just shrugged.
April 2017 by Paul Baker
Friendly staff, and decent size branch, make this easy and accessible to sort banking needs. When cashiers are all busy, other staff members come out and work through the queue if they can. Positive experience throughout.
