July 2023 by Google user
I've visited the store multiple time and never really had a good experience. One time the store ordered in a hire suit to try on, I never received contact from the store that it arrived.\\n\\nOn another occasion I had a click and collect item that was delviered to the store, however nobody was able to find the delivery in the store.\\n\\nGenerally seems quite cayotic and not all the staff know how to use the till to manage all processes like refunds from online orders etc.\\n\\nIf visiting I would expect it to take a while
October 2022 by lee russell
Good store just over price
August 2022 by Alex Bransby
Came in here on two separate occasions in one week for a wedding suit. Both times the staff were very friendly and helpful and I couldn?t have found the right fit without them. They gave great suggestions on what exactly to buy and how, and explained how to return the items if needed. Prices and quality are very fair and all round the best place to get mens formal wear, especially last minute!
July 2022 by Peter Hassan
Well not good looking for a suit store not busy assistant measured me for correct jacket size. He asked if I would mind to take payment for a shirt I said no problems then he proceeded to take his time with this customer which went on forever off to the store room back from the store room and this continues with him in conversation with the other customer. He disappears again . Well by this time I had enough and walked out of the store there were other assistants with no customers but not one asked why I was leaving. They lost my business so will not be going back to this store
June 2022 by imsparticas1
So got a quote to hire 18 suits, it worked out cheaper to have 18 suits tailored at a local independent suit shop...Shamefull
May 2022 by G MC
We collected our wedding hire suits from Moss Bros. in Staines and the staff were excellent at helping to sort a last minute sizing issue with a pair of trousers we ordered. They manage to get a replacement for me at very short notice and really saved the day!Thank you to the staff at Moss Bros. Staines!Gary
February 2022 by Ravi Dhillon
Lovely upmarket menswear clothing store located in Staines Upon Thames. The quality of garment is exceptional and affordable to, good value for money. Staff are friendly, professional and attentive, I always enjoy my shopping experience. I purchased a lovely navy blue suit from here and a lovely blue shirt, always receive compliments on both of them.
October 2021 by Jason Carter
Went into the brach looking for an overcoat that I had seen online and a suit. The only member of staff there looked unprofessional with holes in his cardigan and the store was incredibly untidy. Left without being served as I was waiting for far too long without even a greeting. Moss Bros clearly don't care about the image their staff/stores uphold
October 2021 by Daniel Curtis
Need to sort out there store times on google, says open till 18:00. Closed at 17:00 waste of a trip Evan spoke to chap on phone earlier in the day and said I?d be coming down after 17:00
August 2021 by Kevin Jordan
Went to look for some wedding suits etc but the staff were too engrossed in their own conversation to even acknowledge me or serve. Walked out and bought it all at Next.
July 2021 by Orson Bennett
While the quality of the products are of high standard, both staff members present lack the knowledge of them (sizing, fabrication and etc.) and although masks are sold within the store neither staff members were wearing them. The attempt to hide the blemishes and overused fixings with bright promotions and sales is a sad attempt to cover up a run down store that is in need of renovation.
September 2019 by Simone Nash
Really helpful staff, good quality apparel
August 2019 by Robert Kusiak
No Attention whatsoever! Staff just walked off with phone in hand. Very disappointed! As looked for suit to the wedding!
July 2019 by Nikki Bhathal
Polite and pleasant staff. Very welcoming. Quality garments.
July 2019 by Emmanuel Osei-Owusu
Quality mens suit
