January 2024 by Travel50448719277
I go for quick lunch in friday ,I arrive at the restaurant and I been ignor on door for 10 min ,one blond lady was walking around didn't say a word,after that one guy give me a sit and I try to order straight away because I was in rush , unfortunately my order need to be take by manager because I have nut allergy, after waiting another 10 minutes my order was finally taken and manager introduced her self with name Becky, I explained I am in rush just in my break and want to eat my regular firecracker with coke zero, she got wrong the drink firstly I had wrong regular coke served , after that I need it to get attention of staff that my food was staying on the counter for 5 min and was getting cold then the guy let me know he can't serve the food as was allergies he need a manager and she was somewhere else, he go to call her , she come full of smell of cigarette didn't even wash her hands just through the dish on the table and run away .... never again comin, bad awful service !
December 2023 by richardpoulson63
I wanted to take a moment to acknowledge the outstanding service provided by Marina during a visit to Wagamama. Her professionalism, attention to detail, and genuine care for customers truly made my dining experience exceptional. Marina's warm welcome and extensive knowledge of the menu greatly contributed to our enjoyable evening. She offered fantastic recommendations and ensured our meal was served promptly and flawlessly. Her dedication to ensuring customer satisfaction was evident throughout our visit. However, regrettably, during my time at the restaurant, I observed a concerning incident involving a manager named Iskra. There were instances where Iskra raised their voice at the staff, which created an uncomfortable atmosphere for both customers and employees. Despite this, Marina's exemplary service shone through, and her positive attitude remained unwavering. Her professionalism in handling the situation was commendable and deserves recognition. I believe that staff like Marina are a true asset to Wagamama, contributing significantly to the restaurant's positive reputation. It's my hope that her dedication and exceptional service are appreciated and acknowledged. Also, the katsu curry and hot pot were delish!
November 2023 by sabrina l
your employee Luisa was absolutely amazing with her service towards us. She was so sweet and lovely and would always ask us if we needed anything and asked whether we were ok with the food. She had such a bright smile on her face and was so welcoming the whole time we were here.
November 2023 by Gill T
Chilli squid was excellent. Very attentive staff particularly when I said I had an allergy. Very good service but rather noisy for our liking. Would go again
November 2023 by cmaaian
The new cocktails are amazing, would highly recommend the panci with the coconut rum and melon. Sonal was very patient with us and happy to help with our questions.
November 2023 by Nothingatall123
I ate one of the best ramen ever. Luisa was lovely, making sure if we had everything. Totally recommended!
November 2023 by Clare N
Great food, good service but we ordered 3 mains, 1 came out and was eaten before the other two arrived. Good job he didn?t wait or it would have been cold.
November 2023 by Nicoleta C
Whare do I start? Everything is amazing! Food is delicious and staff is excellent, verry helpful and quick to respond! SONAL was our waitress today and she treated us like we didn't expected, verry friendly, helpful, with a lots of advices, this girl deserves a lot and much more for the way she treated us! Defenetly we will return here! Highly recommended !
October 2023 by jelita w
lovely lunch, luisa helped make our experience much more enjoyable.. thank you for the amazing food and service !
September 2023 by jolieb241
Food was great, came out really quickly even though was a busy Friday night. Great service from Luisa!
September 2023 by Discover42859054871
I went in here with good expectations but sadly my experience wasn?t good I was sat down quickly as it wasn?t busy and ordered a beef ramen and mint tea The ramen came quick to the table and look ok but it was lukewarm and there wasn?t much meat in it for the money they charge they could make it better and hotter I was half way through when my tea arrived which was ok It?s a shame as I have had some nice meals in Wagamama in the past but I won?t return to this one
August 2023 by Guide31313334432
Absolutely terrible service, ordered through Deliveroo on the app it wouldn?t allow me to ask the restaurant to remove the chicken from their Pad Thai dish as it?s not halal, I called the restaurant directly and I spoke to the manager and he says we are not allowed to remove anything from Deliveroo orders as it?s instructed from their head office. This is the most ridiculous reason I have ever heard because all I asked for was for the chicken to be removed. Thank you for being so considerate. This is the last time I am eating at this restaurant!
July 2023 by Muhammed Shaistah Mustaqeem
Love the fruits and veggies
July 2023 by Esme270320
You can't go wrong with Wagamama, always buzzing atmosphere and good food. Quick and easy service and enables you to pay directly through the QR code. The restaurant in Staines it's one of my go to when I I stay in the area for leisure or business.
June 2023 by Louise C
Wonderful service from every member of staff we encountered from start to finish they were so helpful and attentive. The food was also delicious and great portion sizes.
