March 2024 by hannah marie
Just went in and asked if they had phenergan tablets or liquid and I was informed that they didn?t have any. When I asked if they would be ordering more in I was told that no where in the UK could sell it over the counter any more as it is now a prescription only medication. 10 seconds on the internet has informed me that this information is not true. Not sure if the staff were misinformed or lying to get rid of me, but either way it?s not great.
October 2023 by Fletcher Awen
I wish I had read these reviews before i made a purchase with these criminals because i have experienced the exact same as all the other 1 star reviews here. How are Hive allowed to operate with the nhs after these theives have shown no need to self improve after all this negative feedback. Ive had minimal broken english emails with minimal information and them completely disregarding any responsibility to honour their sales and customers. The website said next day delivery for my medical tools that keep me alive. Its a week later now and ive recieved nothing but a tracking code from them. I even had to go back and ask who the carrier was as they neglected even putting that in the email. When i asked for a refund and process to return when or if I receive it and thats when the emails stopped. Cant believe daylight robbery is so easy
October 2023 by Graham Brownlee
Scalpers. I paid for the prescription which displayed as "in stock". Hive did not have the medication. They insisted on additional wording in the prescription to cover imports, then tripled the price of the prescription.
June 2023 by Kate Seller
PROFESSIONAL MISCONDUCT DO NOT USE. Placed an urgent order a week ago. Emailed my prescription as requested. Then - radio silence. No reply to multiple emails and a phone on voicemail. Needless to say I have no idea the status of my order, but they have my money. This is essential medication for me and their lack of patient care is appalling.
June 2023 by Michael White
my order not arrived yet ,no 52843 placed on may 17th 2023 Fybogel Sachet Drinks ? 60 Sachets Flavour:Lemon [3]; Fybogel Sachet Drinks ? 60 Sachets Flavour:Natural £42.00 sent emails no response ???Amount charged £42.00
June 2023 by Abbi E
0 customer service! Placed order online, chased after 10 days due to 0 contact only to find out of stock, yet item still advertised as available for purchase on website. WhatsApp not answered, telephone not answered, 3 weeks later still waiting for refund! Appalling service!!
June 2023 by pinky patel
Brilliant service, friendly staff and always get my medicine on time with no issues.
April 2023 by Nadine ?TEXY? Keys
Very helpful and personable. Go out of their way for customer service. ?
March 2023 by Daniel Sampson
Ordered 4 perfumes from them online with the promise of next day delivery, they did not arrive so after a few days I phoned them up and asked about my order, the lady was very friendly and explained two of the perfumes I ordered were out of stock and that they need to order them from the distributor. She was very apologetic and that as soon as they arrived she would send them out, which she did do! I received my order the day after she had said they would receive their shipment.The reason it is not 5 stars is the website needs to show when a item is not in stock before a order is put through, or at the very least, an email should be sent out to say that one or more items that is included in the order is out of stock otherwise the customer is left in the dark with what it happening.
March 2023 by Accessory Attic UK
Never received my order. No communication when tried to contact.. so angry with this company
March 2023 by tifad3
I would say the same as everyone else's complaints. I placed an order for a perfume on the 11th February and I did not receive it. Contacted them multiple times and no reply. I'm currently in the process of getting my money back via my card provider. STAY AWAY FROM THEM!
February 2023 by Vienna Balkwill
Would echo other complaints, also check trustpilot for the same issues. It's dangerous to promise 24 hour tracked delivery for medication when that is so clearly not what they can fulfil. They also don't respond to repeated email requests.
January 2023 by Raymar B
AVOID AT ALL COSTS!!! Ordered perfume on 24th December and still not received although it was supposed to be sent 24hr tracked. No tracking number provided until I called the pharmacy to get it. They never reply to the email and when you call you have to try numerous times before it?s answered. When you do speak to someone they are no help and rude. Told me Royal Mail will have to refund me and hung up. I Have reported to trading standards as they won?t answer my calls or emails. I?ve had to report as scam to my bank as paid by debit card.
January 2023 by Sharon Lee
Absolutely shocking service.Ordered perfume from them on December 9th , they promised next day delivery, but surprise, surprised it didn?t turn up . After many attempts to try and contact them. Had to go through my credit company to get a refund. Avoid this company at all costs. Big Rip off
January 2023 by Joe Watson
As other people reported below, I also had the issue of placing a £50 order one month ago for a 24h delivery.They took my money and never dispatched the item. I?ve clntacted them mutiple times through their contact form and their contact emails, but they never answer.I will report the scam to my bank.Avoid
