January 2024 by Google user
Such an amazing service from Nathan. Really appreciate all the time, effort and dedication with regards to my dash cam. You were able to resolve and fix my existing cam saving me over £400. A real pleasure to have met you and to be assisted by yourself. Thanks so much and hope Halfords realise what an asset they have with you.
November 2023 by Krishna Pomar
Had wonderful experience at Halfords, Staines branch. It was my first experience here. We along with my family visited this store in pursuit of a bike for my 9 years old son. My son wanted to try couple of bikes and we approached the staff there. Albert was so kind in assisting us he unchained a couple of bikes for my son to try and he patiently answered all of my queries in explaining the difference between the bikes we had looked at bmx and mountain bikes.Finally, we choose a bmx bike and asked whether we need to place an order because the website says collect within 1 hour. Albert quickly checked the stock and confirm the availability. He took our order directly and in 5 minutes the box was in front of us. We did the billing, got some additional accessories too with the help of Albert.Since it was my son's birthday next day we wanted to assemble the bike ourselves as didn't have much time and we walked away with the box. It was very easy with the tool set given and we fixed it ourselves.I would like to thank Albert from my bottom of my heart for his kindness and patience in handling all of our requests and getting my son's dream bmx bike. A big thumbs up to Halfords for providing the wonderful bike and service. I would recommend Halfords, Staines branch if anyone is looking for a bike.
November 2023 by Raghav Ravi
I?ve been coming here for years. Bike team are amazing. Always helpful and super fun to talk to. Highly recommend compared to the other branches in the area. Know their stuff and are quick to help. I just walked in with a quick question and they did so much for me!
November 2023 by Danielle Moschini
Disgusting and unhelpful customer service. Ignored and spoken to rudely until it came to buying the wing mirror glass we went in for as then they wanted to fit it for £25. Absolutely not!All children working in there with terrible attitudes. I will never go back to this Halfords again! The man in front of me even said to me, I?d buy it somewhere else if you can. Couldn?t be bothered to help, I just about got them to write down the wing mirror code which was followed by, literally the girl saying, ?I won?t help you, find it yourself?The worst experience in a shop I have ever experienced!A disgrace and not the first time it has been like this in this shop, I have been treated this way before and put it down to children working that evening but no, they work there all the time and the shop is diabolical!!!
October 2023 by Pedro Caraslindas
Excellent customer service by Joe and Rudy. They treated me with courtesy and respect and in a most friendliness manner.They were also very efficient, knowledgeable and showed great teamwork. They?ve solved me two problems in the most fashionable way!Definitely recommended??Five stars ??????????
October 2023 by T B
Called in as had a puncture on my bike. Very fast, friendly and professional service. The bike technician was extremely helpful. Good value for money as well. Recommended.
October 2023 by Daniel Ballard
Really pleased with the service here today. I had my dash cam fitted on time at my pre-booked appointment. The fitter was friendly, efficient and very professional. He did a superb job on hard wire fitting the dash cam into my car. Highly recommend the product and fitting service offered by Halfords. Thank you.
October 2023 by Theresa Daly
Having had a hectic 24hrs flat battery/recovery wise. I arrived at Halfords in Staines where I had outstanding customer service and assistance from Nick, 1 of the on sight repair team, he not only got Lucy(also very helpful) on the desk to check the stock online, 1 left thank goodness?. But ensured I bought the correct spanner?s for fitting. Thank you
October 2023 by Simon Andrews
Bicycle service: another faultless bike service experience with the ever knowledgeable and efficient Albert. Albert did a wonderful job October last year and he?s excelled once again today. He took the time to explain to me how he went about assessing my gears/ brakes/ chain and explained the ?chain stretch? scenario I was in. He adjusted my gears, brakes and fitted a new chain in next to no time. I trust Albert wholeheartedly.I actually live a stone?s throw from the Sunbury branch but the way they set up my bike (not great) when I initially bought it, sought another branch to conduct a service. With such a great experience and really improved bike performance, I always travel the extra 6 miles to bring my bike to Albert at the Staines branch. Faultless. Thank you very much !
October 2023 by Susan Mcgee
Very professional and helpful. Having car troubles is stressful and I was put at ease. Didn't have to book a slot with my usual busy mechanics, was seen to quickly and efficiently without the hassle of leaving my car somewhere to wait for a call to collect it which sometimes takes days. Convenient. I'll definitely use Halifords again.
September 2023 by Varinder Mann
Excellent customer service!!! These guys are the best, they always go the extra mile. I will always use this Store.
August 2023 by Simon Barnett
Took bike bike in for a free thirty two point check. Turns there was a few things wrong which the staff dealt with great customer care. I picked up my bike but all was not good to took it straight back where Jack did a fantastic job nothing was a problem for Jack. And now bike is like new.
August 2023 by joseph toscano
Amazingly bad! There are no words for how bad Halfords service is currently. 2 weeks ago tried to book a bike check up on line, 3 times I was emailed saying there was an error. Tried the on line chat but was told to book online and was cut off. Then tried to ring the help line which was never answered. I gave up. Today I've received 2 email receipts for the bike check up that never happened. Halfords is a joke, does the MD/CEO know what a farce his company is? Utterly useless organisation. Don't go near them.
August 2023 by Owen Murdoch
Absolutely bloody awful! I bought am electric bike, they forgot the charger, I have to chase them for three weeks for them to get me one, then they have the audacity to ask me to collect it when I had my package delivered, then when they finally send it to me, it doesn't work! Never buying from here again and would suggest none of you do either.Now I've told them it doesn't work, they aren't replying to any of my emails.
August 2023 by Frank Kealey (Frankly Yoga)
Came to get a replacement number plate. Expertly handled by Liam who got the checks completed, a new number plate fitted in no time at all. He also gave the car a 10 point check which was much appreciated and was very friendly throughout. Would recommend!