December 2023 by Mandy Sutton
I had a cartilage piercing done by Grace, and all I can say about the entire process, is she was extremely professional, and the whole piercing service was fantastic. Thank you so much for a wonderful experience. I will definitely recommend the service and I will be back should I decide to have another piercing. Thank you Grace!
October 2023 by K W (KW)
Went for an ear piercing.Walked in on Saturday at 10.30am. Didn't need an appointment. Managed to get an ear piercing on the spot. The lady who did my piercing was very professional and knowledgeable.The selection of ear rings were very nice.Pricing was reasonable in comparison to Claire's in the Elmbridge centre. I would not recommend Claire's at all for ear piercing as extremely expensive there.H Samuel is the place to go for ear piercing in Staines.
October 2023 by Nicky Sims
Passed by as my daughters bangle had snapped so popped in as it was still under warranty, the staff (I think her name was Eve) very helpful, called the warranty people while I was stood there and they literally said that she was a liar and they would be doing an investigation. The staff at H.Samuel are 5* but the warranty side needs some communication skills as it sounded like they was belittling the staff which isn?t fair.
October 2023 by Elizabeth Pooley
Went into enquire about getting my ears pierced. Was looking at the studs they would use. Awful customer service from one of the young girls. My mum asking her questions about price and she said well it's written on there, with a tone. Not helpful at all. Completely rude from the very off. We ended up leaving and didn't bother. We did tell her we were leaving because of her attitude. Won't be coming back there to get my wedding rings or anything else for that matter.
October 2023 by Cian Lucas
05/10/23Just popped in to get a ring sized and cleaned and was greeted by the lovely sales assistant, she was kind and knowledgeable. Would visit again.
October 2023 by C L
05/10/23Just popped in to get a ring sized and cleaned and was greeted by the lovely sales assistant, she was kind and knowledgeable. Would visit again.
September 2023 by mason frewin
bought a pair of earrings. the women working were delightful. very polite, chatty and friendly.
August 2023 by R Wells
Ellen was a great help when choosing our wedding rings. She is a great ambassador for your company and she has guaranteed we will be coming back... Thank you Ellen..Regy . Roger and Beryl
August 2023 by Kellie Lewis
Helpful staff but I felt a bit rushed to buy. Lots of advice about sales and other jewellery options.
August 2023 by richard durbridge
Helpful friendly non pushy staff
June 2023 by Carol Headington
This is a smallish, bright, shop in The Elmsleigh Centre. It has a standard range of jewellery, many items at reasonable prices. I have never been approached by staff to help in this shop though I have visited many times.
June 2023 by Ollie Barron
Took my bracelet for repair. Fast efficient process. Email updates. All good, so far.
June 2023 by Sarah Balchin
The service I received today was excellant. The ladies were very helpful.
June 2023 by Paul Belizky
Excellent customer service!!! Ellen was extremely helpful! Will be back soon for sure
April 2023 by Alex Sibley
Hi, I was assisted by Helen and she gave me incredible service I would recommend!
