January 2024 by Asif Farooqi
As a watch enthusiast, it was a pleasure to deal with such friendly and knowledgeable staff.Special thanks to Brendan, Osman, Hasnain and Aaron. You are a credit to Goldsmiths.
December 2023 by Viviana Paval
Aron was very welcoming and helpful, handled the service professionally and with a lovely attitude! Would definitely recommend this shop for all jewellery/watch essentials! Thanks again ?
December 2023 by Adrian Man
I recently had a great experience at Goldsmith Staines. The sales assistant Aaron Jovin was incredibly helpful with helping my fiancée and I with our wedding bands and a few watches. He was incredibly patient and gave us all the advice and time we needed to make our decisions. After a few days of the sale we also got a thank you email.
November 2023 by steve major
Aaron keep doing what your doing very personable and helpful !great asset to Goldsmiths Staines5 star customer service Thankyou ??????????
October 2023 by Teresa Lewan
My partner bought me a lovely ring from there and the staff were very friendly and helpful
October 2023 by Manpreet Kaur
Excellent 1st class service, I will defo recommend to my Family and Friends.
June 2023 by Kirstie Harvey
Popped in today with my family to ask how much it would cost to get 4 links removed from my partner?s bracelet he?d been given by the kids for Father?s Day. Within 5 minutes the links had been removed and the very kind Aaron ((Arun) not sure of spelling sorry) when asked how much he wanted for doing it said on the house and wished my partner a happy Father?s Day! What a polite young man and extremely helpful. We hadn?t even purchased the bracelet from Goldsmiths. Kindest goes a long way! :)
June 2023 by Karen Francis
Although Goldsmiths couldnt help me they pointed me in the right direction and issue was solved
April 2023 by Vanina M
Lovely staff, ready to help, very patient and flexible ?
April 2023 by Lynne Blacklock
I?d actually give it a zero if I could . Service has been appalling. Spent 4k on a 1 carrot diamond ring for the actual diamond to become loose , thankfully never fell out .. I could turn the entire stone around in the four claws , which isn?t great. I now have concerns that this has damaged the actual diamond itself . 5 weeks later and after 4 calls ( me contacting them) and them saying they would call back or send emails to the manufacturers I?m told it will be the end of this month before I will get it back . I also asked for a resize whilst being repaired . They had no record of this and said they would have to receive the ring back for them to resend it off again to be resized. Are they actually joking. This could take an extra 8 wks on top of the expected 10wks for the stone to be re set. No one calls me back or contacts me via email it?s nothing short of a circus. Perhaps leaving this might help .
February 2023 by Jennifer Stickley
I have always been well looked after by staff in Goldsmiths. I usually find something I want to buy in the store
December 2022 by mo miah
Had a great experience today when purchasing a bracelet. Exceptional services from Brkndon.
August 2022 by Training For Business
I was not able to buy what I needed, but the sales lady was very helpful and knowledgeable.
July 2022 by Joey Costello
I Went into store to look for my wedding ring with my fiancé in staines. Only ring I liked was in goldsmiths but we couldn?t afford it at the time.my partner ordered it online as a surprise a month later but the wrong ring came ( ended up being our own error in selection on the rim style however the website didn?t specify clearly, easy mistake )We took it into store and was greeted by Hassan. He was absolutely brilliant!if it wasn?t for him I would have returned the ring and looked somewhere else.Online purchases are not linked to store purchases however Hassan took it upon himself to sort out the problem for us.After a couple of weeks a new ring was made and sent to the store.If Hassan hadn?t taken such care in our situation this review would be alot different.I would recommend Hassan as a go to colleague for any purchases as he is amazing at his job.Thank you hassan.
June 2022 by Yuriy Svyatetskyy
I bought a BOSS watch for my wife here, I am grateful to the employees for the advice to choose the best
