September 2023 by Paul Leaman
Great choice of product at great prices. We received a fantastic level of service from Bryan Mabley who's experience and knowledge is excellent. All very good!
September 2023 by Angela Matwasa
I was served by Bryan based at Staines branch. He was incredibly helpful with guidance on options for flooring and value for money he made process so easy, we are extremely grateful. I would highly recommend.
August 2023 by ashley lopez
shani had lovely and attentive customer service. she broke everything down for it to make sense. Overall a positive experience.
July 2023 by Natasha Koppert
Shani was wonderful. She helped me choosing my carpet and place the order in less than 30 min. Excellent service and highly recommend
July 2023 by Zuzu Jan
We were looking for carpet for few days and we come to this carpet right in staines upon Thames and meet Shani. Very lovely lady with lovely smile. Help us with carpet and measurement and easy and understanding and make our experience outstanding. Highly recommend everyone to go there and meet Shani. And big thank you.But unfortunately after such a good experience we were disappointed when the carpets arrive as she took the measurement wrong and it make us very upset and backward all our plan. First she said she can?t offer us a refund but order replacement and it will take 2 weeks maxi then after talking with head office and they explain if they problem cause by members of staff then they can give us full refund. At least we took full refund. But delay everything for us. And very disappointed
June 2023 by paul heer
Visited Carpetright in Staines and was servedby Shani. She was super helpful and helped me pick out new flooring. She wasn't in any way pushy and made me feel very comfortable. Thank you Shani for your excellent service!
May 2023 by Deborah Morris
Ebony was very helpful, polite, friendly and professional.It was very quick and easy to find the bed I wanted. I explained what my current bed was like and she immediately knew what I meant and straight away found one very similar
May 2023 by S Raja
It was a lovely experience to be there helped and advice by professionals. Sahar (the Staff) was very helpful and she gave us her expert opinions on how to choose the right carpet that we really needed. It would not have been that quick and easy process for choosing the right carpet without help and advice of the staff.
May 2023 by Arjun Kamra
Absolutely amazing outstanding customer service provided to us by the sales rep Ms. Sahar Tariq. Though we weren?t sure of which carpet to chose for our living room But with her help we made the right choice. She is an asset to the company.. surely would recommend a visit to the store. ? thanks a million again
May 2023 by Winky Woo
Fantastic service from Shani today in the Staines store she is super helpful and really knows her stuff she told me about the different types of carpet and what to consider for the different rooms that I was looking to get carpet for if you are looking for carpet go to the Staines store and ask for Shani I'm going to be telling all my friends and family to ask for Shani when they go to get carpet or flooring thanks so much Shani
May 2023 by Tony Mc Adams
Thanks Shani for your help so nice dealing with a sales person who obviously needs to get the sales in but doesn't pressure you or put you under pressure to make a decision delighted with my final decision thanks a lot Shani if you are going to this store get Shani to serve you she knows what she is talking about and is very friendly
May 2023 by Chloe Lay
Excellent and friendly service, great advice from Ebony for what would work well within our budget and she also advised us what would work well and last in a family home with young children.
April 2023 by Hari Gopinath
We recently had our living room flooring and stairs carpet replaced. We had visited many different showrooms and local sellers as well for a quote. Of all the places we visited carpetright was definitely the most professional and we are happy that we chose them. Right from start to finish everything was seamless. We just visited the store in a hurry on a Saturday as we had to rush back soon to pickup our kid back from his stage school. The sales staff (Simriti) completely understood our situation and shower us around many different options and talked them through in detail very precisely. We had so many questions throughout and she answered them all patiently. She was not at all trying to upsell anything and just replied genuinely to all our questions. We initially got a quote for LVT for living room, surveyor came in just after 2 days and completely checked our existing floor, measured it and gave us a very precise. The surveyor (Richard) was again great, he communicated when he would be exactly coming in to our house on phone and also promptly dropped a message when he was running a few mins late (again very professional). We then changed our decision to go for a laminate instead of LVT which they did immediately after calling them. Even though the laminate was much cheaper than the LVT we had chosen they did not even try to upsell anything (I like that a lot about this company). A store that is committed to honour the customer?s decision. Finally, the fitter (Dean) was great as well, called us the previous afternoon and told us he will be come to our house at 8 and again promptly messaged us when he was running late by a few mins. He moved around all the furnitures that you see in the pictures with very little help from me and immediately started with his work of removing the old carpet. We were getting the kids ready in the morning and he very patiently worked around us. He was very kind, polite and professional and kid enjoyed having a little chat with him. He carried out the rest of the work diligently and completed everything well within the estimated time given to us initially. We were very very satisfied with the work and the quality shows on the pictures. Now we have got a wonderful laminate in the living room and so I no longer have to worry about kids running into the house with middy feet or crocs. The emperor carpet on the stairs just feels like walking on the cloud and I think it comes with a 10 or 12 year stain free warranty. The fitting comes with a year or so warranty and carpetright takes up the responsibility for it and I have no doubt that the post sales process will also be absolutely professional. If and when we decide to go for changing the carpet in our other rooms we?d definitely be going to carpetright! You cannot go wrong with carpetright and I would highly recommend them to anyone! Keep up the great work the entire team of carpetright!
February 2023 by Maureen Thomson
Recently purchased a carpet from staines store, Umesh was our advisor and was so helpful in sorting everything out for us. Very happy with it all.
February 2023 by Pawandeep Sahota
Excellent customer service from Umesh. He guided us through the whole process and provided some much needed knowledgeable advice on types of carpets.