August 2025 by Abz R
Awful - ran low on EV battery, pulled in today to charge and no communication on the chargers, staff not interested in helping. Been a shell customer for years and this is super poor!
July 2025 by Duncan Lubbe
Friendly staff, spacious and clean forecourt, good facilities and shop. Rarely have to wait for a pump. Shell app works well so getting petrol is easy.
July 2025 by Palveer Janda
The customer service here is great, they are always happy to help and chat. The fuel pumps are spacious and easy to use. In general it?s a great fuel stop.
June 2025 by john dew
The lady behind the counter is amazing so helpful and friendly I wish all the shell garages had one of her in them
May 2025 by Kodi Denmark
Very unprofessional staff. The young Indian lad on the tilk asks people if they have Shell Reward card, if people say No he scans his own card and collect points. I have seen this multiple times.
May 2025 by A Shar
Overpriced fuel prices. Just avoid them. I?ve been to shell near Heathrow and surprised fuel price was 10p less than what was charged here. It does make difference to some people. I?ve always found this shell brach at least 10p more expensive than all other branches I?ve been too including ESSO & Texaco in Ashford. Report them to CMA for overcharging and avoid.
March 2025 by Daniel Boulter
The most expensive Petrol Station for both Petrol and Diesel. Usually 12-15p more expensive than all surrounding stations. Please stop going here for fuel.
November 2024 by Hassan Khan
Rude Indian staff who can't speak and understand English. I got a letter from Forecourt eye that I filled at this pump and didn't pay. When I went online to see the evidence the incompetent Indian staff had uploaded the evidence of me paying less money than original amount. I filled at pump 1 and told the lady the pump number and she mistakenly pressed the wrong pump number that had less amount. She created a case against me that I filled and left the station without paying. I have receipt and bank statements showing I paid. Went to talk to manager 4 times. But he can't speak proper English and said I can't help. Taking them to Ombudsman. Jokers.
October 2024 by A G
False advertising.
We all know that you pay a ?premium? when purchasing products from a petrol station, however when there products are marked 20% off, then staff should enforce the discount.
Instead the member of staff repeatedly said, this (full price), is in the system and proceeded to try and take the sticker off.
Normally the staff are friendly, but in this occasion, he chose to be ignorant and be adamant that there is nothing wrong.
I am making a formal complaint to Waitrose about this experience. This is really unacceptable.
September 2024 by marius dobai
Went there for a meal ( sandwich ) twice in a week and the person at the counter tells me that the machine is broken and he cannot sell the sandwich. He also started to raise his voice front with other customers before I had the chance to speak. That?s not a nice attitude for the afternoons/ evening?s staff. I also went there in the morning and the ladies were nice. I will avoid this place.
August 2024 by Manish YADAV
Went there for Amazon return on Sunday, they told me that machine is broken, come on Monday. I go the next day and another person at the counter tells me that machine is broken. When I told them it was broken on Sunday too then they felt caught. I did not feel they were honest. Discouraging me I suppose. Reported to Amazon. I have not problem if you do not like me but then why be an Amazon return location? Tell Amazon you don't want to handle returns.
July 2024 by Philip Jenkins
10 liters of ADBLUE 39.50!!! stay well clear.
July 2024 by Muhammad Faraz Ali
Newly refurbished Petrol station with ATM and Fast electric charging point, worth visiting ??
April 2024 by camilla beckman
Very clean and well maintained toilets. The lady on the tills was very polite and helpful.
March 2024 by Craig C
I have used this petrol station for about 14 years spending a fortune.This is in reference to the Shell Service Station(Little Waitrose Ashford Manor TW15) On 25th January I filled up my car and the cashier missed charged, undercharged!! I didn't notice at the time as I was in a rush. 5 weeks later I received a letter from a tin pot company named Forecourt Eye demanding I repay the under charged amount of £37.74 which I have no issue with!! however I'm expected to pay an admin fee of £30 for the privilege. Contacting both the garage and Shell they are not interested in resolving anything. My point is more about the process taking photo and video footage of customers and the threatening letter sent out by Forecourt Eye!! Eventially trying to contact the owner of the garage it appears to be run off shore!! What a suprise, these companies make me sick. Take all the benefit of the country but pay nothing back. I urge the public to be very wary of what information is being collected by business!! I revisted this petrol station 5 times after the undercharge!! not a word. They lost my business, although not that they care making billions of the public each year...
