December 2023 by Kevin Macadam
Rooms are clean and comfortable. Car park is not for the faint hearted as is very tight. Breakfast wasn?t great quality and was mostly cold or lukewarm at best.Go to Golden Grill across the road for a better and cheaper breakfast.Hotel is closely situated near to shops and train station.
December 2023 by Richard Taylor
Car park was far too tight and in 1 lift you can see what appears to be a terrace which is completely overgrown Not a good
December 2023 by Laura Yarnell
Staff were fantastic. The room was dated and could do with revamping. Didn't have the up to date usb charging points on the plug sockets the large tv on the wall or the slot to put the card in for tbe electric. The restaurant had been revamped. Breakfast wax lovely. Staff couldn't do enough for you.
November 2023 by Diwa
Everything is great. But strangely, when I stayed, there was someone who was knocking the doors at night and go and hide. He/she was knocking my door and the neighbouring doors as well. Since the rooms are so next to each other, 3 of the rooms (including me) thought they were knocking our door, and we all came out all the time to check who was it. They knocked around 5-7 times, and we tried our bits to secretly find the person, but no joy. Unfortunately, there was no camera on the 3rd floor towards the far end, and it still remains a mystery who was knocking our doors all the way from 20:00 hrs to 21:30.Otherwise its nice place. Always find some deals on this hotel. So, will come again soon.
November 2023 by John Y
The bed was very comfortable, better than I expected. The room was clean and there was a kettle, which was all we needed for a good night's sleep in a no-frills hotel. The only inconvenience was that the hotel does not have a clear frontage for dropping off the luggage nor were there any signs to indicate where the front of the hotel is. The car park was very narrow and difficult to manoeuvre even for a small car as the ramps going up or down to the next floor were narrow and tight.
November 2023 by kevinmoon2023
Poor overall. Breakfast was a waste of time had to wait for ages and was tepid. Evening meal was o k ant best and yet again tepid. Also a row in the corridor disturbed my sleep pattern. When I complained nothing was done about it. Disappointing overall.
October 2023 by Tushar P
Having stayed in quite a few Premier Inns across the country, this one was the first one where I had a contactless checkin and checkout. Absolutely no human contact either time. The adjoining paid car park has plenty spaces and there is a stairway right through to reception where a self checkin machine awaits. The room was surprisingly spacious for a single person. Didn?t have breakfast in the hotel and so cannot comment on that.
October 2023 by AwayFromHomeAgain75
Arrived late (19:10 ) after going to Thorpe Park Which this hotel is a good location for. Car park is tight make no mistake and is littered with scrapes and scratches of cars on all corners... No reception staff so had to use the machine self service.. Went to the restaurant for a table of 4 as we were hungry but told there was no room until 20:30 when it was obvious there was empty tables including one for 6 or option for 2 x 2 seater tables. Limited area to hang around for a drink also so we bailed and went to KFC around the corner. Another party with us had to order in food. Breakfast was very nice with a nice selection although he coffee machine was delivering tepid drinks.. The quality of the accommodation was very good however. Nice clean and quiet rooms delivered a good nights sleep. I wouldn't hesitate about returning again.
October 2023 by milsta8
We have stayed in quite a few Premier Inns and this wasn't one of our favourites (although also not awful). The car park is directly under the hotel which is a plus- BUT the spaces are very tight and there is very little space to manoeuvre- especially going up the ramps to exit the hotel- I could see from the walls there have been many scrapes in the past! The staff were friendly and welcoming. They didn't have two of the four options for kids desserts which was a shame. The restaurant is fine but the rooms were a little dated- for example there was enamel peeling off the bottom of the bath panel but they weren't awful. It's not an ultra modern PI but was okay- we would stay again if we were travelling to the area.
October 2023 by Lucy M
Had a great one night?s stay in a family room for 2 adults and 2 kids. The kids had their own beds which was one advantage of booking here, rather than having to share a sofa bed. Lovely evening meal in the on-site restaurant and delicious breakfast too.
October 2023 by eddy3962023
I had a dreadful nights sleep, the previous occupant had been smoking in the room. I needed a good nights sleep but was woken up by revellers at 1.30am but couldn?t find anyone to report the nuisance. When I reported the issue at 9am on leaving the receptionist was very dismissive!
October 2023 by Loocol
Car park attached with good security, very tight to get in and out, pay online or there is a machine outside reception. Hotel clean, staff friendly. Our room was large and clean, only grumble would be the tiny TV to the side of the bed; very awkward to watch! Breakfast was good, evening meal not so great, however there is a fantastic kebab cafe opposite whose food is amazing!
October 2023 by Yolande B
This hotel may not look much on the outside but inside it is lovely. Very clean. Room was fantastic with air conditioning, the bed was so comfortable and staff were kind and happy to help. The secure parking was an added bonus which ment there was no worrying about the car during the stay.
October 2023 by NicolaJMW
We were in the area visiting Ham House and Hampton Court Palace and this was a good value option for a one-night stay. The room was exactly what we?ve come to expect from Premier Inn ? clean, tidy and a super comfy bed! The staff were all helpful and friendly and the breakfast and evening meals were delicious. We had read the reviews about the car park so were expecting a bit of a tight squeeze but in my Honda Jazz, it really wasn?t a problem at all. We would stay here again if we were visiting the area.
October 2023 by Samantha
We used their car park during our stay. We registered our vehicle at reception. Only now we find out we're fined £100 for not paying for the parking? We have an email receipt but cant appeal as we received no notice until the final demand. Absolutely unacceptable.Premier Inn should consider not using Your Parking Space since they're apparently perfectly content to steal money from customers.
