February 2024 by Keith Humphrey
5 star service from a very professional and friendly team. I would highly recommend using them.
February 2024 by Peter Matthews
Super nice team , very welcoming and efficient, very happy
September 2023 by Ollie Anderson
Popped in to ask for some spare screws for a pair of sunglasses and the lovely member of staff fitted them for me for free. Amazing customer service and I will go back there for my next eye test or glasses as they clearly put customers first!
July 2023 by Kunal Patel
Awful service here, first, my lenses were not ordered on time, second, I was told I need to go in again in order to fit the lenses (that I have already been wearing FYI) only to then be told that I need to wait 3-4 weeks for an appointment because they are too busy. All whilst I pay a monthly direct debit for my lenses for ultimately the incorrect product. Avoid and to go another store. Jennifer on the phone was particularly rude and dismissive.
June 2023 by Nadia Naseem
Excellent service. Kind and friendly staff.Highly recommended.Thank you ?
May 2023 by Thomas Pashby
I just wanted to acknowledge how polite, professional and personable Jenny was. She really is a credit to the store and helped me to no end. Keep up the fantastic work!
October 2022 by penny leonard
Excellent testing. Polite and caring staff.
August 2022 by Mark Shipp
Ordered some contact lenses from an online lenses company and missed the delivery of them - no contacts left! Went into this store and the guy that attended to my urgent request for contacts was so helpful and couldn't have done more to help. Really impressed, thank you!
August 2022 by louise evans
Brilliant service . Always the same staff . Ryan and the lady are so lovely. The optometrist is very efficient and helpful.
January 2022 by David Edwards
A first class experience, the procedure was very thorough and removed any anxiety on my part, 5 star plus.
November 2021 by ashleigh king
The staff were amazing! So friendly and very patient/understanding considering I had a 6 year old and a baby with me. Wendy was so lovely and helpful with my son trying on every possible pair of glasses and finally helping him decide.
August 2021 by Paul Norland Gundowry
Im very happy with the customer service from the reception to the consultation,.Special thanks to Jamila, she has a professional approach, very patient and good communicater . Keep it up
July 2021 by Tracy Maclean
I just wanted to say a big thank you to Julie for helping me today. I appreciate others have a different opinion but I've never had a bad experience at this store. Sure, there are times when they don't answer the phone but I appreciate that's likely due to the fact the few staff there will be dealing with someone else. In those instances, I email them. And, they get back to me within 24 hours. So, thanks guys. I appreciate you!
July 2021 by Celia Bullerwell
My visit was a very positive oneI was warmly greeted on arrival and asked how I was. I did not have to wait and went straight In for an eye test followed by an examination of my eyes which proved revealing and I was advised about appropriate medicationThe staff are friendly and professionaland very helpful. Thanks
July 2021 by Emily Cawse
I had a great experience from start to finish at Vision Express on Bell Street. Every member of staff I met was friendly and efficient. It was easy to get the appointments I needed to fit around work.
