November 2023 by KMG Reigate
Staff always very nice and our postie is great, but the opening hours are ridiculous and we seem to go days with no delivery and then get several days at once. My parcel scheduled for today hasn?t turned up so I imagine it will arrive sometime next week. It?s a tragedy to see a great institution being destroyed.
February 2023 by Richard
Open 2 hours a day from 0800-1000. That?s it. That?s your only window to collect an parcel. They don?t even tell you this on the missed delivery card. I feel sorry for the public-facing workers, because this is the kind of decision making that only a disconnected manager could make.
December 2022 by Gregory May
What a joke. Why do people post thing through royal mail when you can get 10 times better service everywhere else!?? Opened 2 hours aday? What a joke.
December 2022 by Adam Haymes
How is it acceptable for a sorting office to be open for 2 hours a day during the week only? On what planet do these people live on? Just send the packages 5 mins down the road to the Redhill office?!
October 2022 by Matt Nott
Ridiculous opening hours mean I don?t know how I?m going to get my package.
July 2022 by Sophie Darrgh
Open only 2 hours?
June 2022 by Nick O'Connor
Nothing wrong with the staff who are always polite, just that the place is not serving the public if they open and close from 08:00 to 10:00 every day and 12:00 (gasp) on a Saturday! What's that all about? Useless service from the Post Office, (though it could be the union stopping longer opening hours I guess). It's 2017!!! All the convenience of deliveries from online shopping totally wiped out by not being able to pop round after work to pick the stuff up after the delivery person pops that dreaded card through your door because you are at work.
May 2022 by Emma Jones
Awful. I was given a delivery slip with completely the wrong opening hours so made a wasted trip. I essentially can?t collect my item as I will never be able to make it the 2 hours a day it is open. Combined with aggressive messages saying they may choose to close 30minutes before the actual time! And no official parking (with further aggressive signs to reinforce this.)
April 2022 by Kate Philpot
The sorting office used to be open from 7 am to 2 pm. I rock up today and find that it?s now only open from 8 am to 10 am. How on earth is that acceptable - it?s not even printed on the delivery card! Absolute waste of space
January 2022 by Michael Cohen
Five days since we last had a delivery although we know we have mail due every day. Office open two hours a day as only a virtual monopoly can get away with. Sixty minutes minimum wait to phone in a complaint so I have to assume only a tiny percentage of those wishing to complain are actually hanging on. How can this service be allowed to exist. Not even worth the one star.
January 2022 by Aleks Michalowski
I should get a job there open 2 hours a day inside normal working hours is ridiculous ?
December 2021 by James
What helpful opening hours you have! The sooner the Royal Mail goes out of business the better, how hard would it be to have a ?normal hours? office like 9 - 6 or something. Not hard at all!
October 2021 by Sai Alam
A delivery service that doesn't deliver. I suppose my only option is to refuse to buy from any online supplier that uses Royal Mail. No accountability.
July 2021 by Kirk Holmes
Very poor service, worng information given, dreadful opening times make it difficult to get your post. Poor efforts made to actually deliver your item. Messages to deliver to neighbours forgotten time again.
September 2020 by Sophie
The people who work there have always been polite but the opening times has recently turned even more ridiculous! 7am-9am?!?! Literally if you blink too long it?s closed.
