December 2023 by Samantha Bradbury
Great customer service, really knowledgeable and honest.
October 2023 by Kieron Berry Collins
As I came in the store I received a great service from Sarah who was very knowledgeable and helpful and friendly whilst and made me feel welcomed so I think that she deserves this review.
September 2023 by Margaret Gardner
Sarah and Caroline were super helpful and we are very happy with the product and price. Definitely revisit if we need anything in the future.
August 2023 by Azeekhi
Got the firm to come and measure up. Then kept on getting calls to come in and select carpets to get pricing. Went in, selected various types depending on my requirements for each room. Was informed by the sales lady that she would get back to in a few days. A year later I?m still waiting. It?s wasn?t like she she was snowed under at the time. Hopeless service. Went to another local firm who came around priced it and the even fitted it all. Avoid this branch. Can?t give it zero stars so it?s a lowest one star.
August 2023 by Livia S
Absolutely useless! I?ve been chasing Carpetright for the past 2 weeks to just get a quote. Nobody ever answers their phone and the manager Caroline is still failing to respond to any of my emails. It would appear they simply don?t want any business! Am hoping with this very public display of my annoyance someone might actually have the decency to respond. I?m trying to give you money!!
July 2023 by James Pitts
Dreadful experience at Carpetright Reigate. Ordered and paid, and nearly 5 months later still no carpet fitted. Cancelled in the end and went to a proper place. Please, please avoid whatever you do.
May 2023 by Lauren C
Buying from Carpetright was the biggest mistake we have ever made. Absolutely no confirmation or communication on fitting; sent the wrong carpets for fitting; rude fitters who weren't afraid to make some pretty offensive comments to us; and no help at all from customer services after we had our property damaged by the fitters, which has cost us to fix.
May 2023 by Sophie Spurgeon
Visited the shop twice to make an enquiry. Couldn?t be dealt with in the shop so was promised a call back each time. No one has called. Disorganised. Have made other arrangements elsewhere.
April 2023 by Viv & Chris Shiplee
Staff could not have been more helpful in providing samples & advising on suitability of my shortlist of products.
March 2023 by Andrew Miller
Went in just browsing. Helpful knowledgeable staff.
March 2023 by Lil LA
Fantastic service. will be back again soon !!!
August 2022 by Richard S
CarpetWRONG! Called in to the store to get a quote for an empty flat, it took 30 minutes to get that booked. Surveyor turned up at invoice address instead of the flat address (5 minutes' drive) but refused to travel to correct address even though I had taken time out from work to be there. No apology, no follow-up, not getting my business.
July 2022 by Crazybad247
We have had a number of calls to customer service and still not got any where to find out where our order is even though it says at store. Had no contact from store, trying to ring them is a joke as goes to answer phone (and let's face it that can be ignored) this store is showing lack of professionalism for not answering their phones and this is the fact that I try and different parts of the day with the same outcome. I have a wife who is 8 months pregnant and still have no date or idea about our order even though in the email you get it states you will be contacted within 7-10 working day well today is the 11th working day and no attempt has been made.Absolutely disgusted. This will be our last time using you unless serious changes are made to the Reigate store.
June 2022 by Thomas Pashby
AVOID THIS STORE!After numerous calls to see where our order was the member of staff finally answered our call to tell us she would look into it and call us back.Suffice to say she didn?t and so began another attempt of making contact.When we finally had someone in the shop answer the phone it was to be told that our order actually hadn?t been processed due to a lack of stock (they had taken our order and money 2 weeks prior to this) and that we would have to wait another 4/5 weeks for it.No apology, no offer of alternative means of getting the flooring we ordered, nor an explanation as to why we weren?t informed, Just, and I quote ?I?m busy, it?s just me, I have a lot on and it?s head offices fault for not telling me?.We asked for a refund and a confirmatory email of the refund and are still waiting for it.The poor level of customer service is truly shocking here. I cannot believe that staff are employed with such little customer service training with such a poor understanding of their own companies policies and procedures, and a lack of accountability.We are completely frustrated, angry and upset with this experience and strongly urge anyone wanting new flooring to seek alternative companies, unless you want to experience how not to do it.Again, AVOID THIS STORE!
May 2022 by jules walters
Ready professional and helpful staff. Good price for flooring, carpeting and fitting. All options available explained