April 2025 by Pamela Newton
Vegetarian options: Carrot
March 2025 by Robert Murray
IsmileM was a great server
March 2025 by Marion Hogan
Busy Mother?s Day but staff were attentive and helpful. Carvery counter was well staffed. Bethany our server was excellent .
March 2025 by Brinnie
Attitude of staff is anti-customer. When you point out their poor customer service, they are offended and blame the customer for rudeness. Small man syndromes. They lean on the Toby Cavery brand, but if this was a standalone outfit, they'd be seen for the true poorly skilled and mannered tools they are.
March 2025 by Paris Harper
There was no eggs bacon or hasbrowns for 20 minutes, got over charged by over £10, food tasted like rubbish and js rubbish over all
March 2025 by Michael Carroll
Whist I have always enjoyed the Toby Carvery for food, I came here today for a drink and the manager decided to conduct his management meeting on the next table, with 6 colleagues.
After an hour, I now know the in and outs of this business, discussed very loudly and I would say unprofessionally, my space was intruded on and I had to move at one point due to the noise.
Meanwhile, it took me 15 minutes to get a drink, as the bar staff were stretched, 6 managers at a table and not one thought it good business to serve a customer.
It's a good job I am not the competition, they just shared the inner workings of the business with a stranger, sitting at the next table, and believe me it wasn't pleasant listening, on content or conversation style, more swearing from one manager than you would hear on a building site, I don't mind swearing but some people would very offended
I will add the two staff who were left to run the restaurant and bar were excellent, and are far more savvy than the managers when it comes to customer service.
The irony in this review is that the topic in the team meeting was the manager's instructions to his management team to engage positively with customers to get google reviews, this basic business idea was not taken well by his colleagues, and the head swearer, who I learned later is the assistant manager offered her feedback in sentences liberally sprinkled with the F word which outnumbered all other words in her sentences.
So I wrote my review on the spot, and informed the manager and his team it's very easy to get google reviews and suggested they look at the Toby Carvery Google Maps page to see my review, which they did. What seems to be lacking in this managers world, is to warrant a positive Google review, you need to provide excellent service
I remained in the pub for another hour as I brought work with me, which I had found difficult to do earlier because of the noise intrusion. In that hour the only people who engaged with me were the two bar staff, who had been left running the ranch when the managers were having their swearing festival disguised as a meeting.
What had been intended to be a quiet drink in the bar and catching up with work turned out to be a very uncomfortable experience for me, it was rowdy, with foul language,(and that's the managers), and very unprofessional, the assistant manager was rude about a staff member (behind her back) who had to interrupt the meeting with a valid question,.
This got me thinking what type of business culture is Toby Carvery running when the assistant manager mocks a staff, member behind her back, in front of a customer, and some of the others joined in, this is not just really unprofessional its a form of bullying.
The fact that the manager and his so-called management team were made aware of this review, whilst I was on the premises and did nothing, shows a significant level of management incompetence
An apology would have gone a long way for the unpleasant and unnecessary noise intrusion I experienced, but despite being aware of this review, the managers ignored me and went about their normal tasks, which was awkward. They were clearly not happy with what I wrote, and I think they wanted me to leave, but I wasn't going to leave or feel uncomfortable by their now very apparent hostility.
I have worked as a management consultant and business psychologist in many businesses around the world. We all make mistakes in management roles, I thought my review would be useful feedback and an opportunity to learn. In business, usually, the manager attempts to resolve a customer complaint, and if there was a genuine apology, I would have removed this review, but instead, I extended it
Finally, if Toby Carvery seeks to create a pleasant experience for customers in additio
March 2025 by Odette Stidder
Nice n clean. Polite staff, food good.
March 2025 by Mfc Itk
First time I've come in for breakfast, and have to say the bacon is just horrible, the rest of it just about doable, certainly not worth what they charge, also the whole place could do with some better ventilation, always stinks of stale food,
March 2025 by ginger houghton
It was half price which is even better. Worth the money.
March 2025 by Hannah Tillett
Had a great lunch here yesterday, Food was lovely and the service was friendly.
March 2025 by Brinda VJ
Visited for the first time on Saturday for the buffet breakfast. We waited patiently but no-one was there. We joined the queue and when we eventually saw a staff member, we informed them we need to pay. There was no apology about us being kept waiting, but an immediate assumption we did not wait at reception - we were starkly told 'you usually wait at reception'. We explained there has been no staff. Still no apology. He wouldn't and couldn't listen to what we were saying. We were then offered a seat next to the buffet itself and staff doorway. It was clearly our first time but this staff member did not advise us about tea or coffee. We had to ask where were the mugs. Other customers were looking too. All he said was - we would give this when you wait at reception. We didn't even know this was chargeable - we were not given a menu. This showed a lot of rudeness, audacity and lack of basic customer service experience. Because he was aloof and did not want to hear, he had no ability to take on feedback - this staff member would absolutely treat people like this again. We felt unwanted and were treated like criminals.
March 2025 by M
Sadly gone down hill a lot recently, used to love coming here but 2nd to last visit was told no walk-in?s available (bookings only) yet we were still able to book online for that day?!
Came back for the first time in months last night and was told at 8:45pm (75 minutes before closing) that they?d binned all of the meat because they haven?t sold any too good to go bags? not our fault in the slightest!
Incredibly disappointed on both occasions as this place used to be consistently perfect, but wont be coming back at all now
October 2024 by Katie Kerr
I just received a £60 fine for parking in the ?customer car park?. As I had a new born in a pram I had to use the side accessibility door. This meant that I didn?t see that there is a terminal you are supposed to type your registration in to at the front door. At no point did the staff mention this was required. So the CCTV can see you park but somehow can?t see you clearly going in to the restaurant. Out of principle I would never come back.
October 2024 by ??????? ??????
The best place for breakfast in Redhill, if not in all of London. I was very pleased with the price/quality/quantity and variety of dishes. Buffet for ~7 pounds, with unlimited drinks ~9 pounds. Nice staff, clean and comfortable. I recommend!
Wheelchair accessibility: There are ramps, first floor.
October 2024 by rich C
Exactly what you need and would expect for an easy business lunch...in and out.no fuss.nice people, helpful and friendly
